Salesforce Public Sector Solutions

Salesforce Public Sector Solutions (PSS) delivers a FedRAMP High cloud platform tailored to modernize federal human capital management while ensuring strict compliance with Office of Personnel Management (OPM) guidelines.

Key Features

Automated Recruitment: Maps applicant qualifications directly against rigid OPM position classifications using guided digital forms.
AI Resume Parsing: Extracts skills and credentials automatically to fast-track candidate screening.
Employee Concierge: A centralized portal for employees to track HR tickets, submit Personnel Action Requests (PARs), and view OPM policies.
Vetting Workflows: Automates background checks, security clearances, and conditional job offers.

Core Benefits

Faster Time-to-Hire: Drastically shortens the federal hiring cycle from requisition to onboarding.
Built-in Compliance: Bakes OPM rules and step advancements into automated workflows.
Modern UX: Replaces paper-heavy processes with intuitive, self-service tools.

Interfaces / Platforms

Salesforce Public Sector Solutions (PSS) integrates with critical federal systems to streamline OPM HR processes into a single pane of glass:

USAJOBS & Monster Government Solutions: Syncs job postings, captures applicant data, and pulls resume packets directly into the Salesforce recruiting pipeline.
OPM EHRI (Electronic Official Personnel Folder): Automatically updates and pushes digital personnel action data (SF-50s) directly to the official federal repository.
Shared Service Providers (SSPs): Connects with federal payroll and HR transactional hubs like USDA National Finance Center (NFC), IBC, and HR Line of Business (LoB) systems.
Identity & Access Management: Integrates with Login.gov, PIV/CAC cards, and Okta for secure, multi-factor Single Sign-On (SSO) compliant with federal mandates.
Background Vetting Platforms: Links with DCSA systems (e-QIP/NBIS) to trigger and track background checks and security clearances.

Scalability - largest current deployment

Salesforce Public Sector Solutions (PSS) and Government Cloud Plus are engineered to handle the ultra-massive user bases and intensive workloads required by the world's largest federal entities.

Largest Federal Deployments

The U.S. Army & DoD ($5.6 Billion Contract): Awarded to Salesforce's national security unit (Missionforce), this massive blanket agreement establishes an enterprise-wide platform supporting millions of warfighters, civilian personnel, and dependents across the entire personnel lifecycle—including recruitment, tracking, benefits, and veteran transition.
Veterans Health Administration (VHA): Fundamentally transforming operations for over 370,000 employees across America’s larges

Is the Product/Solution FedRAMP authorized?

Other

FedRAMP Other Comments

At Salesforce, trust is our number one value. As we continuously innovate and expand our product portfolio, our solutions sit at different stages of the federal compliance lifecycle:

FedRAMP Authorized: Many of our core offerings—including Sales Cloud, Service Cloud, and Slack—are fully FedRAMP Authorized (up to High Impact) and available within our Government Cloud environments.
In-Progress & Product Roadmaps: To deliver cutting-edge AI and data analytics swiftly, our newest products, features, and acquisitions are systematically prioritized for authorization. Some of these emerging capabilities are currently in-process for FedRAMP approval or slated for future evaluation.

We are committed to expanding our compliance boundaries so agencies can safely adopt our latest innovations.

Note: For the real-time status of a specific product or feature, please consult the official FedRAMP Marketplace or contact your Salesforce Account Team.

A1-HC Strategy

HCM Service Activity	Supports this Activity
HCM.A1-1.010: Human Capital Strategy Development	Partially supports
HCM.A1-1.020: Human Capital Strategy Implementation and Monitoring	Fully supports
HCM.A1-1.030: Human Capital Strategy Data Analysis and Evaluation	Fully supports
HCM.A1-1.040: Human Capital Strategy Revision & Stakeholder Communication	Partially supports
HCM.A1-2.010: Strategic Workforce Direction	Partially supports
HCM.A1-2.020: Workforce Analysis	Fully supports
HCM.A1-2.030: Workforce Action Plan Development	Partially supports
HCM.A1-2.040: Workforce Action Plan Implementation and Evaluation	Fully supports
HCM.A1-3.010: Position Classification and Position Management Consultation	Fully supports
HCM.A1-3.020: Existing Position Reclassification or Recertification	Fully supports
HCM.A1-3.030: New Position Classification and Certification	Fully supports
HCM.A1-3.040: Position Structure Development for New and Existing Organizations	Partially supports
HCM.A1-3.050: Position Classification and Position Management Program Evaluation	Fully supports
HCM.A1-4.010: Employee Engagement Program Planning	Partially supports
HCM.A1-4.020: Employee Engagement Data Collection	Fully supports
HCM.A1-4.030: Employee Engagement Analysis and Evaluation	Fully supports
HCM.A1-4.040: Employee Engagement Action Planning	Fully supports
HCM.A1-4.050: Employee Engagement Program Management	Fully supports

A2-Talent Acq

HCM Service Activity	Supports this Activity
HCM.A2-1.010: Recruitment Strategy Development	Partially supports
HCM.A2-1.020: Recruitment Plan Development	Fully supports
HCM.A2-1.030: Position Classification	Fully supports
HCM.A2-1.040: Job Analysis	Partially supports
HCM.A2-1.050: Assessment Tools Development and Evaluation	Partially supports
HCM.A2-1.060: Talent Acquisition System Administration and Records Management	Fully supports
HCM.A2-1.070: Talent Acquisition Data Capture, Transfer and Reporting	Fully supports
HCM.A2-2.010: Outreach and Recruitment	Fully supports
HCM.A2-2.020: Job Announcement Management	Fully supports
HCM.A2-3.010: Applicant Eligibility & Basic Qualification Review	Fully supports
HCM.A2-3.020: Candidate Assessment	Fully supports
HCM.A2-4.010: Suitability and Security Clearance Support	Fully supports
HCM.A2-4.020: Investigation Request & Continuous Vetting Enrollment	Fully supports
HCM.A2-5.010: Investigation Results Review, Adjudication Decision(s), and Reporting	Fully supports
HCM.A2-6.010: Employment Offer	Fully supports
HCM.A2-6.020: New Hire In-processing	Fully supports
HCM.A2-6.030: Onboarding Program Design and Management	Fully supports

A3-Talent Dev

HCM Service Activity	Supports this Activity
HCM.A3-1.010: Talent Development Strategy	Partially supports
HCM.A3-1.020: Talent Development Operational Planning and Management	Fully supports
HCM.A3-1.030: Talent Development Knowledge Management	Fully supports
HCM.A3-1.040: Skills, Competencies Assessment and Management	Fully supports
HCM.A3-2.010: Coaching Program Design and Management	Fully supports
HCM.A3-2.020: Leadership Development Program Design and Management	Partially supports
HCM.A3-2.030: Individual Development Planning Design and Management	Fully supports
HCM.A3-2.040: Mentoring	Fully supports
HCM.A3-2.050: Course Design and Management	Partially supports
HCM.A3-2.060: Job Specific Qualification Program Design and Management	Partially supports
HCM.A3-3.010: Course Library Design and Management	Fully supports
HCM.A3-3.020: Course Registration and Delivery Design and Management	Fully supports
HCM.A3-3.030: Course Certification and Credit Management	Fully supports
HCM.A3-3.040: Talent Development System Administration	Fully supports
HCM.A3-3.050: Talent Development Program Tracking and Reporting	Fully supports

A4-Perf Mgmt

HCM Service Activity	Supports this Activity
HCM.A4-1.010: Employee Performance Management System Development	Partially supports
HCM.A4-1.020: Employee Performance Management Program Development	Fully supports
HCM.A4-1.030: Employee Performance Management Program Evaluation	Fully supports
HCM.A4-1.040: Employee Performance Management Cycle Administration	Fully supports
HCM.A4-1.050: Employee Performance Management Data Capture, Transfer, and Reporting	Fully supports
HCM.A4-2.010: Recognition Programs Development	Fully supports
HCM.A4-2.020: Recognition Programs Administration	Fully supports
HCM.A4-2.030: Recognition Programs Evaluation	Fully supports
HCM.A4-2.040: Recognition Programs Data Capture, Transfer and Reporting	Fully supports
HCM.A4-3.010: SES and/or SL/ST PA System Review or Adoption	Partially supports
HCM.A4-3.020: SES and/or SL/ST PA System Implementation and Application	Fully supports
HCM.A4-3.030: SES and/or SL/ST PA System Certification Process Management	Fully supports

A5-Comp-Benefits

HCM Service Activity	Supports this Activity
HCM.A5-1.010: Compensation Strategy Development	Partially supports
HCM.A5-1.020: Compensation Policy and Procedure Management	Partially supports
HCM.A5-1.030: Agency Compensation Administration	Fully supports
HCM.A5-1.040: Compensation Research and Advisement	Partially supports
HCM.A5-1.050: Payroll Processing	Partially supports
HCM.A5-1.060: Payroll Data Capture, Transfer, and Reporting	Partially supports
HCM.A5-1.070: Payroll System Administration	Fully supports
HCM.A5-1.080: Payroll System Change Management	Fully supports
HCM.A5-2.010: Work Schedule and Leave Policy Development and Management	Partially supports
HCM.A5-2.020: Develop Work Schedule and Leave Management Standard Operating Procedures	Fully supports
HCM.A5-2.030: Work Schedule Development and Management	Fully supports
HCM.A5-2.040: Time Card Management	Fully supports
HCM.A5-2.050: T&A Transmittal	Fully supports
HCM.A5-2.060: T&A Reporting	Fully supports
HCM.A5-3.010: Benefits Policy and Procedure Management	Partially supports
HCM.A5-3.020: Agency-level Benefits Administration	Fully supports
HCM.A5-3.030: Benefits Counseling and Communication	Fully supports
HCM.A5-4.010: Work-life Strategy, Program, and Policy Development	Partially supports
HCM.A5-4.020: Work-life Programs Administration	Fully supports

A6-Sep-Retire

HCM Service Activity	Supports this Activity
HCM.A6-1.010: Separation Policy, Management, and Administration	Fully supports
HCM.A6-2.010: Retirement Policy Management	Partially supports
HCM.A6-2.020: Retirement Education and Preparedness	Fully supports
HCM.A6-2.030: Retirement Program Management & Administration	Fully supports

A7-Employee Accountability

HCM Service Activity	Supports this Activity
HCM.A7-1.010: Employee Conduct and Discipline Policy Administration	Partially supports
HCM.A7-1.020: Performance-based Action Policy and Administration	Partially supports
HCM.A7-1.030: Manager/Supervisor Employee Accountability Support	Fully supports
HCM.A7-2.010: Administrative Grievance Management	Fully supports
HCM.A7-2.020: Third-Party Proceedings Management	Fully supports

A8-Labor Rel

HCM Service Activity	Supports this Activity
HCM.A8-1.010: Labor Management Relations Program Management	Partially supports
HCM.A8-1.020: Labor Management Relations Program Operations	Fully supports
HCM.A8-2.010: Labor-Management Dispute Resolution through Negotiated Grievance Procedures and Third-Party Proceedings	Fully supports
HCM.A8-3.010: Collective Bargaining Administration	Partially supports
HCM.A8-3.020: Collective Bargaining Agreement Operations	Fully supports

A9-Analytics-Records

HCM Service Activity	Supports this Activity
HCM.A9-1.010: Employee Inquiry Management	Fully supports
HCM.A9-1.020: Employee Inquiry Administration, Compliance, and Performance	Fully supports
HCM.A9-2.010: Workforce Research Planning & Design	Partially supports
HCM.A9-2.020: Workforce Research Data Collection	Fully supports
HCM.A9-2.030: Workforce Research Analysis	Fully supports
HCM.A9-2.040: Workforce Research Report Development, Distribution, and Archive	Fully supports
HCM.A9-3.010: Analytics Needs Assessment	Fully supports
HCM.A9-3.020: Analytics Planning	Fully supports
HCM.A9-3.030: Data Management	Fully supports
HCM.A9-3.040: Data Analysis	Fully supports
HCM.A9-3.050: Assessment	Fully supports
HCM.A9-3.060: Distribution Preparation	Fully supports
HCM.A9-4.010: Reporting Strategy and Planning	Fully supports
HCM.A9-4.020: Reporting Development	Fully supports
HCM.A9-4.030: Reporting Distribution	Fully supports
HCM.A9-4.040: Reporting Repository & Archive Management	Fully supports
HCM.A9-4.050: Reporting User Support	Fully supports
HCM.A9-5.010: Employee Records Capture	Fully supports
HCM.A9-5.020: Employee Records Maintenance and Use	Fully supports
HCM.A9-5.030: Employee Records Transfer Preparation	Fully supports

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