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Recent Projects and Activities

ACT-IAC undertakes numerous projects every year that provide great opportunities for government and industry to work together on important issues of mutual interest. These projects, which can range from national policy to improving management practices to tapping new and innovative use of technologies, offer an excellent way to get involved. Listed below are the current ACT-IAC Projects and Activities.

27 Projects or Activities meet your search criteria.
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In Progress


In response to the COVID-19 public health pandemic, significant changes in how government agencies are operating in a “virtual government environment” are being put in place - effectively overnight.  The ACT-IAC IT Management and Modernization Community of Interest launched this project to research and develop key deliverables that outline how to “accelerate virtual government capabilities” producing lessons learned, best practices, and future plans – across multiple agencies.  This project will address the immediate need to support agencies in how they accelerate a “virtual government environment” now and in the future with the new normal of a massive teleworking.

Project...Read more


The President’s Management Agenda lays out a “long-term vision for modernizing the Federal Government in key areas that will improve the ability of agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people.” This project is going to support the PMA, specifically Cross-Agency Priority Goal #1: IT Modernization and CAP Goal #3: Developing a Workforce for the 21st Century.

The project purpose is to determine the impact of IT modernization efforts on the current federal workforce and help both federal agencies and individuals plan for the future workforce. This...Read more


The ACT-IAC AI Working Group seeks to enable government agencies with the ability to assess their organization to identify areas that would benefit from the introduction of artificial intelligence and share best practices to implement AI to drive mission and operational value.


In the context of the ET COI’s charter mission, the AI-WG seeks to:

  • Provide a forum for information sharing and collaboration between federal, state, and local government agencies, academia, and industry participants seeking to evolve government use of artificial intelligence, machine learning, and related technologies.
  • Advise or recommend approaches to develop technical and process frameworks and
  • ...Read more


Provide an authoritative resource for government agencies looking to understand and incorporate blockchain functionality into their organization.

Current plans include:

  • Blockchain Sharktank on November 19
  • Complete Blockchain Playbook with addition of Integration chapter
  • Use of Blockchain in Federal Acquisitions


Blockchain Playbook was updated on June 2019 with the addition of the Implementation Phase. Download paper.

Blockchain Playbook (phases 1-3) was launched at the 2018 Blockchain Forum
PDF version 
...Read more

The purpose of the Cloud ATO Work Group is to convene subject matter experts to exchange information related to cloud security authorizations to operate (ATOs) including but not limited to the FedRAMP program.

ACT-IAC provides an objective, vendor-neutral forum that is uniquely equipped to help the government understand how to leverage and secure new technologies.

GSA’s Technology Transformation Services (TTS) helps agencies build, buy, and securely share technology that allows them to better serve the public. The FedRAMP Program Management Office (PMO) resides within TTS and provides a standardized approach to security and risk assessment to enable the...Read more


The ACT-IAC DevOps Working Group defines DevOps as “an operational philosophy and culture that includes tools, automation, processes, and practices to enable collaboration among everyone involved in building and running systems.  DevOps also leverages lean principles, such as: flow, feedback, and continuous improvement to eliminate silos and move the developer closer to end-users resulting in continuous delivery of business value to customers." 

ACT-IAC created the Agile/DevOps Working Group to identify and explore the culture, practice, and tools needed to increase the government's ability to deliver applications and services at a faster pace than using traditional software development and infrastructure...Read more


This project will research and propose methods to expand the ACT-IAC IT Management Maturity Model to support agencies in their FITARA implementation and IT governance

ACT-IAC created a number of artifacts to support agencies in FITARA implementation, including an IT Management Maturity Model that describes maturity in five functions, including overall IT governance.   The model is helpful to assess level of IT governance maturity but does not fully address how to improve an agency’s maturity nor present sample model. Flip Anderson, USDA Executive Director of FITARA Operations, is the project sponsor.

The deliverable will focus on expanding the...Read more

Summary: Intelligent Automation focuses on what agencies can start doing today as part of their AI journey

Project goal include helping agencies to:
Learn – Educate federal agencies on intelligent automation
Assess – Help agencies assess problems that can be automated
Implement – Provide a blueprint for full lifecycle implementation

  • “Intelligent Automation” is focused on automating repetitive and less complex tasks, liberating human workers to do more valuable work
  • Intelligent Automation includes Robotic Process Automation (mimicking human actions) as well as cognitive (intelligent) automation which may involve levels of supervised learning.
  • The focus of this group is on Automation.
  • Take
  • ...Read more


This Working Group will provide an authoritative resource for government agencies looking to understand and incorporate IoT and Smart Technologies into their organization​. This Working Group will have two functions: to provide a venue where members can hear about the latest in IoT/Smart Tech. And the other function is to develop resources for adoption and use of this technology in government.

Planned Deliverables

  • Primer/white paper - Initial executive overview of smart infrastructure / IoT landscape, challenges and opportunities, understanding for government and industry​
  • Playbook - For use cases and best practices of smart infrastructure / IoT  ​
  • Round
  • ...Read more


The General Services Administration (GSA) EIS Program is a 15 year, $50B, multiple award contract providing telecommunications and elated services to every agency in the Federal government.  More than 180 agencies currently use GSA telecommunications contracts for more than 7 million telecommunications service instances; all services must be transitioned from these contracts to EIS by the end of May 2020.

The Network Modernization's (EIS) Working Group’s objective is to help ensure the success of the EIS Program across Government and Industry by developing an EIS Transition knowledge base and identifying related best-practices to expedite orderly and accurate transitions.  The...Read more


This project will take a look at existing policies and regulations that may need to be adapted or clarified so as to not inhibit sharing or IT Modernization.  This study will also look at the role of the C-Suite in this new environment.


As shared services mature and expand, there is a need to examine the peripheral impacts of executing in this model.  In the past, shared services has focused on a limited number of areas: health clinics, payroll, financial management, etc.  For each of these operating models and responsibilities were determined on a case-by-case basis and often...Read more


This project will research and develop recommendations for the Department of  Veterans Affairs (VA) on how to address some of their current data initiatives supporting 1) usage of synthetic data and/or 2) Authoritative Data Sources (ADS).

Background and Purpose
The project is sponsored by Kshemendra Paul, Chief Data Officer, Department of  Veterans Affairs.  The project purpose is to develop additional research, guidance, and best practices around two potential specific data initiatives that will help mature the VA data analytics capabilities. The first initiative centers around the use and creation of synthetic data. The goal would be to develop...Read more


Many smaller Federal Government Agencies (outside the 24 CFO Act) face challenges to provide state-of-the-art IT services to support mission and business delivery for their organizations.

This project will Research and propose ways that small agencies can leverage management approaches and shared service models for IT infrastructure and standard applications, such as e-mail or financial management, rather than having to provide such services on their own.Read more

Assess the customer experience and customer service playbooks and create a government version that captures the state of customer experience and aligns with the Digital Services Playbook.  It will address top plays needed to improve the experience the public has with government and give the incoming Administration a baseline by which to establish goals and specific targets.  It will also establish a common vocabulary for the incoming appointees when they begin exploring CX.Read more


ACT/IAC Customer Experience Summit
May 2018
Title: "Driving Operational Efficiency through Better Citizen Experience"Read more

Provide an ongoing forum for capturing government and industry comments, feedback, and recommendations on relevant topics related to the FTI-2 program throughout its lifecycle.

The FAA obtains approximately 25,000 telecommunications services under the existing FAA Telecommunications Infrastructure (FTI) contract that expires September 2017. The FAA, in collaboration with industry, is planning for the subsequent program, known as "FTI-2", to provide all telecommunication services nationwide.

FTI-2 will result in one or more competitive awards. To ensure continuity of services between the end...Read more


For nearly forty years, the Federal government has been exploring, evolving, and implementing shared services models. From Reinventing Government in the 1990s, to the Lines of Business initiatives and the Presidents Management Agenda in the mid-2000s, to efforts of the current administration to reorganize and consolidate agencies and agency functions, shared services models remain an important element in driving efficiency, cutting costs, and delivering services to the taxpayers.

Historically, shared services models have focused on administrative and back office functions such as payroll, human resources, budget formulation, financial management, and IT functions, to name a few. Given the similarity...Read more

Serve as a liaison between GSA, Government and Industry to drive collaborative conversations around NS2020 timelines, vehicle requirements and transition. The focus of projects/meetings will be on issues that are not procurement related. 

The COI will create responses to GSA inquiries, develop and deliver white papers, support meetings and industry days. 

GSA’s Network Services 2020 initiative is one example of how the Networks & Telecommunications Community of Interest members engage, learn and lead collaboration on federal telecommunications issues. This initiative looks at the future of the government’s telecommunications systems and strategies and will have an immeasurable impact on how federal agencies procure...Read more


The Federal Government’s employee relocation program is part of a broader human capital strategy to hire and retain talent ensuring those employees are in the right place at the right time. Therefore, relocation is one important element in maintaining a skilled workforce. Although agencies track the costs of employee relocations, there is little information that documents an agency’s return on investment in improving workforce talent management. This fact was highlighted in GAO’s recent report entitled, Employee Relocation: VA Strengthened Appraised Value Offer’s Controls, but Can Improve Efforts to Track Effects on Retention and Recruitment

The project purpose is...Read more

This project is an ACT-IAC Executive Committee Focus Area.

Create a plan to establish a Government Shared Service for expedited recruiting/hire/onboard/retain cycle of federal employees, within 45 days or less from recruitment to on-boarding. Document feasibility/best practices for concepts and ideas supporting; centralized hiring, the exchanging of staff between agencies, and between agencies and the private sector (rotations/blended workforce). Leverage the HR analytics work being done by the COI.Read more

This project is an ACT-IAC Executive Committee Focus Area.

A series of events to identify myths pertaining to specific laws, regulations, court rulings or policies, and separate fact from fiction so participants will have informed, accurate conversations with their superiors, subordinates and stakeholders.

The series will prioritize agile principles and practices in requirements and contract execution, legal counsel, disruptive technology.

Continue the established and successful “Lifting the Curtain” forums in which industry panelists educate government procurement officials on what occurs during the proposal process. This could be expanded to include mission/program officials, counsel, OSDBU, etc....Read more


•Develop White Paper on OTA, and its appropriate use, to increase understanding and effective application of authority.
•Could be placed on innovation Hub or used by OFPP to create guidance, similar to MythBusters for best practices
•OTAs are being used more frequently by agencies outside of DoD.
•Increasing Congressional scrutiny may hamper ability of federal agencies from using OTA.
•Excellent opportunity to provide visibility on do’s and don’ts
•Clear up concerns about “Going around the FAR”
•Project could support future legislative proposal giving authority to more agencies   
•Project requires both...Read more


There are a number of policy issues that are impacted by a shared service environment, they are listed below:

  • Issue #1 Unifying System of Records Notice (SORN) Requirements for FSSPs: FSSPs do not have the same requirements for their customer agencies with regard to publishing SORNs for customer records.  ESC and ARC do not publish SORNs for customers but IBC and NFC do.  Governing FSSP agencies are interpreting the Privacy Act differently for their shared service components.  Example: For the HUD/ARC FM shared services implementation, HUD took the position that it should not have to issue the SORN for
  • ...Read more


Technology Business Management (TBM) is a value-management methodology to provide IT cost, consumption, and performance transparency.  Initiated in private industry and adopted by Australia, OMB has included TBM into the F19 budget formulation process per recent A-11 and CPIC guidance, TBM has 4 taxonomy layers (Cost Pool/Sub-Pool, IT Tower & Sub-Tower, Applications & Services, Business Units) and will be implemented in a phased, multi-year fashion.

OMB’s FY19 IT Budget Guidance required Federal Agency CIOs begin to collect and report IT budget data using the Technology Business Management (TBM) framework.This framework is already in use by Washington State, the country...Read more

This project is an ACT-IAC Executive Committee Focus Area.

Determine the role of cyber insurance in Government operations including expansion of the DHS Cyber Incident Data and Analysis Working Group (CIDAWG) program, insurance’s role in infrastructure protection and resiliency, and other issues.

Cyber insurance was identified as an area of interest in the Cyber Ideation report.  A critical element of the Cyber National Action Plan (CNAP) is the protection of critical infrastructure. There is a question of whether there is adequate insurance in place to repair critical infrastructure in the event of a cyber incident. 

CNAP Follow On: Incorporating Cybersecurity...Read more

In May 2018, the Federal CIO Council Services, Strategy, and Infrastructure Committee asked ACT-IAC to evaluate the technical maturity, availability for procurement, and important issues related to potential federal agency adoption of zero trust networking (ZTN) and software defined networking (SDN). Those technologies could radically transform and improve cybersecurity and data protection and sharing. Phase 1 of the project began with market research, presentations and demonstrations, and evaluation of the underlying trust algorithms. The report entitled “Zero Trust Cybersecurity Current Trends” was completed on April 18, 2019.

The project purpose is to...Read more