'Managing eligibility and enrollment for benefits programs.   The service outcome(s) will include, but not limited to:
• accurate determination of enrollment eligibility
• accurate benefits processing
• customer service (e.g., error remediation, system support, processing issues)
• Audit of employee benefit documentation to determine accuracy and compliance
• Standard Operating Procedures (SOPs), as needed
• facilitate and manage the development of agency-specific benefit tools, as needed 
• coordination with stakeholders to support the administration of benefits programs
• Benefits reports, as needed