'Administering Work-life Programs. The service outcome(s) will include, but not limited to:
• Work-life Programs marketing materials and communication plan
• employee guidance on participation and access to Work-life Programs
• determination of enrollment eligibility as required
• Work-life Programs processing and customer service 
• Standard Operating Procedures (SOPs), as needed
• Implementation of plan for evaluating, enforcing, and reporting progress against work-life strategic objectives