Establishing and maintaining channels, systems, and capabilities for the purpose of receiving, responding to, processing, and resolving individual employee questions, concerns, complaints, or suggestions. The service outcome(s) will include, but not be limited to:

• A complete inquiry case and resolution
• Inquiry status notification
• Inquiry status tracker
• Employee inquiry self-service capability
• Inquiry auditing and knowledge management capability
• Standardized and configurable inquiry intake, processing, and resolution workflows