Managing aggregate employee inquiry data and the employee inquiry caseload, complying with all relevant authorities, and evaluating the overall performance of employee inquiry case management and resolution. The service outcome(s) will include, but not be limited to:

• Employee inquiry cases that are accurate, complete, consistent, credible, and current
• Inquiry auditing and knowledge management capability
• Employee inquiry and caseload reports and dashboards
• Employee inquiry record
• Employee inquiry record repository
• Applicable records schedule
• Employee inquiry caseload monitor, management, and tracker capability
• Enterprise inquiry case workflow designer and manager self-service capability