Developing and implementing an internal SOP (handled IAW an agency(s) Collective Bargaining Agreement (CBA)) for negotiated grievance procedures in accordance with Federal Labor Relations Authority (FLRA) regulations and case law that includes fair, simple, and expeditious processing to resolve disputes (e.g., Alternative Dispute Resolution (ADR), direct negotiations, mediation, factfinding, arbitration and/or litigation) between employees/union and an agency. The service outcome(s) may include, but not be limited to:

• Collaboration between all parties involved to find a resolution to a grievance
• Internal SOP for addressing grievances
• Timely, effective, and consistent responses to employee(s) and union(s) regarding negotiated grievances
• Established mechanisms and safeguards that can be used to bring a final resolution to a dispute to omit the need for ADR and third-party proceedings
• Labor Management Relations staff training
• SOP and best practices for responding to employee/union
• Internal documentation for references, consistency and efficiency for addressing grievances (e.g., checklists, response templates, resource files)