Improving effectiveness within the organization by maintaining trained and certified coaches. The program will establish and implement coaching agreements, provide a results assessment, and recommend next steps for the employee. The service outcome(s) will include, but not limited to:
• objectives for improving agency and employee effectiveness via coaching
• identify and evaluate critical growth areas within the employee population that uses coaching 
• maintain and verify trained, qualified, and certified coaches in accordance with agency policy and procedures 
• match employees with appropriate coaches to cultivate identified growth areas
• establish, maintain, and track coaching agreements
• provide consistent and effective coaching to employees by trained, qualified, and certified coaches
• assess the professional and personal development impact of coaching on employees and document next steps for the continued improvement of employee effectiveness and performance