Defining a customer mission-oriented need and determining response time and specific plan to support the customer based on their request. The service outcome(s) will include, but not be limited to:
•A proactive, continuous position management program to ensure that position descriptions and organizational structures are current
•A project plan for position classification or position management effort, if required for complex actions
•Previously completed position classification or position management deliverables as defined
•Expert position classification and/or position management advice
•Initial starting point for subject matter experts who participate in later parts of the position classification and/or position management process