Developing an administrative grievance program, in accordance with agency and federal regulations (i.e., 5 CFR 771), to file, review, and resolve formal and informal employee workplace grievances in a fair, equitable, and timely manner. Examples of employee workplace grievances include: unfair treatment by manager/supervisor, harassment, discrimination, disciplinary actions, compensation issues, challenges to performance ratings, denials of training requests, etc. The administrative grievance system may involve assisting parties (e.g., employee, manager/supervisor) in problem definition, evaluating grievance evidence, using conflict management tools/methods, and identifying alternative dispute resolution (ADR) approaches to resolving grievances (e.g., mediation, ombudsman meeting, dispute panels, and facilitated discussion). The service outcome(s) may include, but not be limited to:

• Established administrative grievance-related programs
• Management/resolution for administrative grievance-related complaints
• Published agency Administrative Grievance Procedures (AGP) document
• Established agency administrative grievance management program
• Agency administrative grievance files/records
• Agency conflict management/dispute resolution tools/materials