Tyler’s Workforce Case Management Suite

Tyler’s Workforce Case Management Suite is a configurable, cloud-based platform that supports employee accountability, labor relations, Reasonable Accommodations (RA), and Equal Employment Opportunity (EEO) programs through centralized case management, workflow automation, and document tracking. The solution enables agencies to manage cases across the employee lifecycle while improving consistency, transparency, and compliance. Automated notifications, deadline tracking, robust analytics-based reporting, and role-based access support collaboration across HR, EEO, labor relations, and supervisory teams, reducing administrative effort and enabling more consistent, informed decision-making.

Interfaces / Platforms

The solution is delivered as a secure SaaS platform accessible via standard web-based desktop and mobile interfaces. It provides configurable workflows, role-based permissions, audit logging, and collaboration tools to support HR and labor relations stakeholders. Integration capabilities enable interoperability with enterprise systems such as HCM, payroll, identity management, and reporting platforms through secure APIs and data exchange services, improving efficiency and reducing duplication of effort.

Is the Product/Solution FedRAMP authorized?

Yes

FedRAMP Other Comments

Tyler’s solution operates within a secure cloud environment aligned to federal security frameworks such as FedRAMP and NIST guidance. Security capabilities include role-based access control, encryption of data in transit and at rest, audit logging, vulnerability management, and continuous monitoring. These controls help protect sensitive workforce data and support agencies in meeting federal security and compliance requirements.

A1-HC Strategy

HCM Service Activity	Supports this Activity
HCM.A1-1.010: Human Capital Strategy Development	Does not support
HCM.A1-1.020: Human Capital Strategy Implementation and Monitoring	Does not support
HCM.A1-1.030: Human Capital Strategy Data Analysis and Evaluation	Does not support
HCM.A1-1.040: Human Capital Strategy Revision & Stakeholder Communication	Does not support
HCM.A1-2.010: Strategic Workforce Direction	Does not support
HCM.A1-2.020: Workforce Analysis	Does not support
HCM.A1-2.030: Workforce Action Plan Development	Does not support
HCM.A1-2.040: Workforce Action Plan Implementation and Evaluation	Does not support
HCM.A1-3.010: Position Classification and Position Management Consultation	Does not support
HCM.A1-3.020: Existing Position Reclassification or Recertification	Does not support
HCM.A1-3.030: New Position Classification and Certification	Does not support
HCM.A1-3.040: Position Structure Development for New and Existing Organizations	Does not support
HCM.A1-3.050: Position Classification and Position Management Program Evaluation	Does not support
HCM.A1-4.010: Employee Engagement Program Planning	Does not support
HCM.A1-4.020: Employee Engagement Data Collection	Does not support
HCM.A1-4.030: Employee Engagement Analysis and Evaluation	Does not support
HCM.A1-4.040: Employee Engagement Action Planning	Does not support
HCM.A1-4.050: Employee Engagement Program Management	Does not support

A2-Talent Acq

HCM Service Activity	Supports this Activity
HCM.A2-1.010: Recruitment Strategy Development	Does not support
HCM.A2-1.020: Recruitment Plan Development	Does not support
HCM.A2-1.030: Position Classification	Does not support
HCM.A2-1.040: Job Analysis	Does not support
HCM.A2-1.050: Assessment Tools Development and Evaluation	Does not support
HCM.A2-1.060: Talent Acquisition System Administration and Records Management	Does not support
HCM.A2-1.070: Talent Acquisition Data Capture, Transfer and Reporting	Does not support
HCM.A2-2.010: Outreach and Recruitment	Does not support
HCM.A2-2.020: Job Announcement Management	Does not support
HCM.A2-3.010: Applicant Eligibility & Basic Qualification Review	Does not support
HCM.A2-3.020: Candidate Assessment	Does not support
HCM.A2-4.010: Suitability and Security Clearance Support	Does not support
HCM.A2-4.020: Investigation Request & Continuous Vetting Enrollment	Does not support
HCM.A2-5.010: Investigation Results Review, Adjudication Decision(s), and Reporting	Does not support
HCM.A2-6.010: Employment Offer	Does not support
HCM.A2-6.020: New Hire In-processing	Does not support
HCM.A2-6.030: Onboarding Program Design and Management	Does not support

A3-Talent Dev

HCM Service Activity	Supports this Activity
HCM.A3-1.010: Talent Development Strategy	Does not support
HCM.A3-1.020: Talent Development Operational Planning and Management	Does not support
HCM.A3-1.030: Talent Development Knowledge Management	Does not support
HCM.A3-1.040: Skills, Competencies Assessment and Management	Does not support
HCM.A3-2.010: Coaching Program Design and Management	Does not support
HCM.A3-2.020: Leadership Development Program Design and Management	Does not support
HCM.A3-2.030: Individual Development Planning Design and Management	Does not support
HCM.A3-2.040: Mentoring	Does not support
HCM.A3-2.050: Course Design and Management	Does not support
HCM.A3-2.060: Job Specific Qualification Program Design and Management	Does not support
HCM.A3-3.010: Course Library Design and Management	Does not support
HCM.A3-3.020: Course Registration and Delivery Design and Management	Does not support
HCM.A3-3.030: Course Certification and Credit Management	Does not support
HCM.A3-3.040: Talent Development System Administration	Does not support
HCM.A3-3.050: Talent Development Program Tracking and Reporting	Does not support

A4-Perf Mgmt

HCM Service Activity	Supports this Activity
HCM.A4-1.010: Employee Performance Management System Development	Does not support
HCM.A4-1.020: Employee Performance Management Program Development	Does not support
HCM.A4-1.030: Employee Performance Management Program Evaluation	Does not support
HCM.A4-1.040: Employee Performance Management Cycle Administration	Does not support
HCM.A4-1.050: Employee Performance Management Data Capture, Transfer, and Reporting	Does not support
HCM.A4-2.010: Recognition Programs Development	Does not support
HCM.A4-2.020: Recognition Programs Administration	Does not support
HCM.A4-2.030: Recognition Programs Evaluation	Does not support
HCM.A4-2.040: Recognition Programs Data Capture, Transfer and Reporting	Does not support
HCM.A4-3.010: SES and/or SL/ST PA System Review or Adoption	Does not support
HCM.A4-3.020: SES and/or SL/ST PA System Implementation and Application	Does not support
HCM.A4-3.030: SES and/or SL/ST PA System Certification Process Management	Does not support

A5-Comp-Benefits

HCM Service Activity	Supports this Activity
HCM.A5-1.010: Compensation Strategy Development	Does not support
HCM.A5-1.020: Compensation Policy and Procedure Management	Does not support
HCM.A5-1.030: Agency Compensation Administration	Does not support
HCM.A5-1.040: Compensation Research and Advisement	Does not support
HCM.A5-1.050: Payroll Processing	Does not support
HCM.A5-1.060: Payroll Data Capture, Transfer, and Reporting	Does not support
HCM.A5-1.070: Payroll System Administration	Does not support
HCM.A5-1.080: Payroll System Change Management	Does not support
HCM.A5-2.010: Work Schedule and Leave Policy Development and Management	Does not support
HCM.A5-2.020: Develop Work Schedule and Leave Management Standard Operating Procedures	Does not support
HCM.A5-2.030: Work Schedule Development and Management	Does not support
HCM.A5-2.040: Time Card Management	Does not support
HCM.A5-2.050: T&A Transmittal	Does not support
HCM.A5-2.060: T&A Reporting	Does not support
HCM.A5-3.010: Benefits Policy and Procedure Management	Does not support
HCM.A5-3.020: Agency-level Benefits Administration	Does not support
HCM.A5-3.030: Benefits Counseling and Communication	Does not support
HCM.A5-4.010: Work-life Strategy, Program, and Policy Development	Does not support
HCM.A5-4.020: Work-life Programs Administration	Does not support

A6-Sep-Retire

HCM Service Activity	Supports this Activity
HCM.A6-1.010: Separation Policy, Management, and Administration	Does not support
HCM.A6-2.010: Retirement Policy Management	Does not support
HCM.A6-2.020: Retirement Education and Preparedness	Does not support
HCM.A6-2.030: Retirement Program Management & Administration	Does not support

A7-Employee Accountability

HCM Service Activity	Supports this Activity
HCM.A7-1.010: Employee Conduct and Discipline Policy Administration	Fully supports
HCM.A7-1.020: Performance-based Action Policy and Administration	Fully supports
HCM.A7-1.030: Manager/Supervisor Employee Accountability Support	Does not support
HCM.A7-2.010: Administrative Grievance Management	Fully supports
HCM.A7-2.020: Third-Party Proceedings Management	Partially supports

A8-Labor Rel

HCM Service Activity	Supports this Activity
HCM.A8-1.010: Labor Management Relations Program Management	Fully supports
HCM.A8-1.020: Labor Management Relations Program Operations	Fully supports
HCM.A8-2.010: Labor-Management Dispute Resolution through Negotiated Grievance Procedures and Third-Party Proceedings	Fully supports
HCM.A8-3.010: Collective Bargaining Administration	Fully supports
HCM.A8-3.020: Collective Bargaining Agreement Operations	Does not support

A9-Analytics-Records

HCM Service Activity	Supports this Activity
HCM.A9-1.010: Employee Inquiry Management	Fully supports
HCM.A9-1.020: Employee Inquiry Administration, Compliance, and Performance	Fully supports
HCM.A9-2.010: Workforce Research Planning & Design	Fully supports
HCM.A9-2.020: Workforce Research Data Collection	Fully supports
HCM.A9-2.030: Workforce Research Analysis	Fully supports
HCM.A9-2.040: Workforce Research Report Development, Distribution, and Archive	Does not support
HCM.A9-3.010: Analytics Needs Assessment	Fully supports
HCM.A9-3.020: Analytics Planning	Fully supports
HCM.A9-3.030: Data Management	Does not support
HCM.A9-3.040: Data Analysis	Does not support
HCM.A9-3.050: Assessment	Does not support
HCM.A9-3.060: Distribution Preparation	Does not support
HCM.A9-4.010: Reporting Strategy and Planning	Does not support
HCM.A9-4.020: Reporting Development	Fully supports
HCM.A9-4.030: Reporting Distribution	Does not support
HCM.A9-4.040: Reporting Repository & Archive Management	Does not support
HCM.A9-4.050: Reporting User Support	Fully supports
HCM.A9-5.010: Employee Records Capture	Does not support
HCM.A9-5.020: Employee Records Maintenance and Use	Does not support
HCM.A9-5.030: Employee Records Transfer Preparation	Does not support

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