Acquisition is growing in importance for creating efficiencies and cost savings. It is also one of the key levers in creating great service delivery experiences across government.

With so much change in the acquisition space, including the Revolutionary FAR Overhaul, consolidation of procurement work into GSA, and shifts in spending, it is important not to lose sight of how purchasing and vendor engagements can support trustworthy, easy, and efficient service delivery.

Join the ACT-IAC Customer Experience COI for an insightful session with Pfizer's Wayne Simmons. 

Customer Experience is a business imperative - whether you operate within the Public or Private Sector. Tectonic shifts in customer expectations and behaviors during the last five years requires organizations to rethink how they deliver products, services, and experiences. Customer Experience Management, in turn, must evolve beyond score tracking and reactive pain point management to drive measurable business impact if it is to deliver on its promise.

The Future of Service: Leveraging AI to Modernize Service Delivery

Customer experience tenets are well-established as an essential means to meeting rising service expectations – reducing burden, driving efficiency, and building public trust. AI is playing an increasingly critical role in shaping and improving CX across government and industry, allowing organizations to create more personalized, responsive and seamless interactions. Organizations that successfully leverage AI to enhance CX are more likely to foster more favorable long-term mission outcomes. 

Join the ACT-IAC Customer Experience COI for an insightful session with Forrester Principal Analyst, Judy Weader, as we delve into the critical role of Customer Experience (CX) in government. This event is designed specifically for C-suite executives,  CX Leaders, Program/mission Execution Managers, and practitioners who are eager to demonstrate the tangible benefits of the service delivery function within their organizations.

Topic: Creating Efficiencies through Service Delivery and Customer Experience

Join the ACT-IAC Customer Experience Community of Interest member meeting for a discussion on Creating Efficiencies through Service Delivery and Customer Experience.

Join the ACT-IAC Customer Experience COI January member meeting to hear a discussion on Navigating Customer Experience through the Government Improvement Service Delivery Act (H.R. 5887).

Please note new date, time, and venue!

Join the ACT-IAC Customer Experience COI member meeting featuring Building Experience into the Business of Government. 

Join the ACT-IAC Customer Experience COI August member meeting to experience human-centered design through a hands-on workshop. CX means understanding the needs of your customers and HCD helps to put them at the center of service delivery. 

Co-hosts, Shawn Chittle (NASA), Beth A. Martin (OPM), and Ted Perez (Mediabarn) will “show, don’t tell” techniques to lead a brainstorming HCD workshop and challenge you to practice the same in your own organization. Learn introductory methods and leave with ideas and a template or two to use.