ACT-IAC Customer Experience COI September 2024

Please note new date, time, and venue!

Join the ACT-IAC Customer Experience COI member meeting featuring Building Experience into the Business of Government. 

Employee experience is a critical component in enhancing the effectiveness of government service delivery. By systematically measuring and analyzing employee engagement, satisfaction, and well-being, public sector organizations can identify areas for improvement and foster a more motivated workforce. Improved employee experience leads to higher productivity, increased innovation, and better customer service, ultimately translating to enhanced citizen satisfaction and trust in government institutions.  Investing in employee experience not only benefits workers but also cultivates a culture of excellence that positively impacts the broader community.  

Presenters include:

• Marcy Jacobs, Chief Digital Experience Officer - State of Maryland
• James Rodriguez, Assistant Secretary of Labor (VETS)
• Scott Weis, Co-Founder and Chief Creative Officer of Catalest
   

The meeting will be held at Microsoft (1300 Wilson Blvd, Arlington, VA 22209). An optional networking happy hour to follow after the program.