The Future of Service: Leveraging AI to Modernize Service Delivery
Customer experience tenets are well-established as an essential means to meeting rising service expectations – reducing burden, driving efficiency, and building public trust. AI is playing an increasingly critical role in shaping and improving CX across government and industry, allowing organizations to create more personalized, responsive and seamless interactions. Organizations that successfully leverage AI to enhance CX are more likely to foster more favorable long-term mission outcomes.
This workshop will explore the transformative potential of artificial intelligence (AI) in driving service outcomes for citizens. We will explore AI use cases ranging from personalization at scale and sentiment analysis, to predictive analytics and automation, to generative and agentic AI.
Join this workshop to learn how organizations across industries are leveraging AI to enhance CX. Gain insights into the practical steps involved in implementing AI-powered solutions to transform and modernize service delivery, reduce customer burden and operational costs, and ultimately assure optimal mission impact.
Presenters
- DAN BARRETT, CCXP, Customer Experience Director, Guidehouse, Inc.
- LEE BECKER, Senior Vice President, Public Sector Practice, Medallia, Inc.
United States