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Communities of Interest (COI)


The  Communities of Interest (COIs) are the heart of the ACT-IAC collaborative forum, where government and industry are working together to develop best practices, new solutions, and innovative strategies to improve government through the application of technology. The COIs address specific areas and provide an opportunity for government and industry to work together to improve government. COIs enable awareness of community events, activities, news, and other information sharing. They also host programming that interests their members and establish projects and events that enable close collaboration. 

The COIs provide a government-driven, objective, vendor-neutral ethical forum where government and industry communicate and collaborate. Participation in the COIs is open to all ACT-IAC current members.  

 For additional information, please contact Nancy Delanoche, Director for Communities of Interest

Click here to view COI Achievements and Deliverables.

Current ACT-IAC COIs include:

The Customer Experience COI strives to change the culture in government and industry to understand what is needed to be customer-centric. This includes all aspects of supporting the citizen journey, from understanding customer expectations through training and educating leaders to understand the importance of being customer-centric. This COI focuses on culture, training & professional development, innovation, agency support, and tools & practices to break down barriers to improving the overall customer experience. 

Current and recently completed projects include:

The Cybersecurity COI is focused on being a primary contributor for ACT-IAC membership to solve their key challenges of information security and privacy. The COI goal is to provide thought leadership to effectively enable them to address their mission security and privacy needs in the midst of mission needs, applicable governmental policy, regulations and laws, and the ever-changing IT security and privacy threats. COI members focus on blending information security, sharing, and privacy policies from acquisition through execution. 

The Emerging Technology COI collaborates with federal CXOs and other government executives responsible for identifying, assessing, and deploying emerging technology and maturing it to become a major component of the IT & business strategy, as well as industry, government, academia, and the greater community to provide products, services, processes, and business models enabling innovative approaches to solving government issues and challenges.

The Evolving the Workforce COI brings industry and government executives together to exchange information, support professional development, improve communications and understanding, solve issues and build partnership and trust, enhancing the government's ability to serve the nation's citizenry. The COI discusses best practices in the human capital management arena, with topics including workforce development, the inter-generational workforce, analytics & talent management, and emerging learning/training models, and employee engagement.  Current projects and activities within the  Evolving the Workforce COI include:

The Health COI was created in July 2019 as a result of the ACT-IAC mission on "health." This COI will cover all aspects of the President’s Management Agenda that relate to health, support strategy, policy-making and governance, support government on health-related projects, drive to improve health customer experience along with modernization initiatives, EHR adoption and implementations, medical device security and integration, precision medicine, innovation adoption and modernization, data interoperability and data transparency, and health-related legislative impacts on Federal Health Agencies. This COI will interface and collaborate with other COIs as needed to maximize member engagement and enhance what ACT-IAC can provide to government. 

The IT Management and Modernization Community of Interest advises and equips government with best practices and lessons learned focused on strengthening IT management and implementation and accelerating legacy IT modernization. This COI covers all aspects of IT management and modernization, to include strategy and policy making, governance, Capital Planning Investment Control (CPIC), Federal Information Technology Acquisition Reform Act (FITARA) implementation, program and project management, and operations management.

The Networks & Telecommunications COI provides clear, impartial feedback, and recommendations on networks and telecommunication issues identified in collaboration with the government project sponsors and advisors. The COI addresses the following topics: Network Services 2020, EIS, wireless strategies, mobility, acquisition strategies, and the future of teleworking.


Events and Forums

Tuesday, August 3, 2021 - 10:00am to 11:00am

Wednesday, August 18, 2021 - 10:00am to 11:00am

Wednesday, October 6, 2021 - 8:00am to 2:00pm


Tuesday, September 14, 2021 - 12:00pm to Wednesday, September 15, 2021 - 5:00pm

Sunday, November 7, 2021 - 7:00am to Tuesday, November 9, 2021 - 5:00pm

Sunday, May 22, 2022 - 8:00am to Tuesday, May 24, 2022 - 5:00pm

Sunday, October 23, 2022 - 12:15pm to Tuesday, October 25, 2022 - 4:00pm

COI Meetings

Tuesday, August 17, 2021 - 10:00am to 11:30am

Tuesday, September 14, 2021 - 12:00pm to 1:00pm

Thursday, September 16, 2021 - 12:00pm to 1:30pm

Friday, September 17, 2021 - 11:00am to 12:00pm

Tuesday, September 21, 2021 - 10:00am to 11:30am