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ACT-IAC White Paper: IT Modernization: Lessons Learned and Best Practices

PDF icon IT Modernization Lessons Learned.pdf1.48 MB


IT Modernization: Lessons Learned and Best Practices (Case Studies from Representative Government Agencies)
Developed by: IT Management and Modernization Community of Interest
Released: February 24, 2021

This white paper discusses representative case studies from Federal government agencies and organizations, detailing their mission objectives and lessons learned as they modernized business processes and applications.  

These case studies cover a variety of programs, ranging from custom application development to replacement of legacy functionality with software as a service (SaaS). Both civilian and military organizations are represented.  

The case studies in this white paper provide a set of lessons-learned that can be used by government stakeholders as they plan modernization strategies. These are real-world examples that illustrate a topic that is often discussed in abstract terms.

Readers will find information in these case studies that can assist them with modernization efforts. This white paper provides names and resources that can offer transition guidance and mitigate the risks associated with modernization efforts.

The choices of vendors and solutions made by represented Government agencies and organizations are based on program-specific selection criteria. The IT Management & Modernization Community of Interest respects the independence of these choices and does not itself advocate any one vendor or solution over another.


Document Date: 
Feb 24, 2021
Author (organization): 
ACT-IAC IT Management & Modernization COI
Document type: 
ACT-IAC Report
Technology Management