Maximus Total Experience Management (TXM) Solution
Maximus TXM is a comprehensive offering of that supports the full spectrum of government service delivery. We leverage modular, flexible components of emerging technologies and innovative services that are customized to deliver mission-specific solutions to efficiently navigate the intricacies of software integration, telephony systems, digital interfaces, regulatory compliance, and staffing dynamics that elevate service delivery and deliver mission impact with unparalleled excellence.
To-Be
Managed over 902K calls (82% of total calls to CDC) that reduced IVR abandonment by 21% while achieving 99% CSAT rates. reflecting enhanced support and accelerated service delivery.
Stakeholders
This platform was implemented within CDC to support COVID-19 efforts. boosting the reach of vaccine information and access, particularly in underserved communities amid the health crisis.
Business Process Model
Automating Manual Processes. Replacing repetitive manual workflows with automated systems to improve efficiency and reduce errors. Enhancing communication and NLP Understanding. Improving human-computer interaction or inter-team communication using natural language processing and related technologies. Improving Decision-Making with Actionable Insights. Enabling more informed decisions by providing clear, actionable, and data-driven insights to stakeholders.