Reagan joined Amazon World Wide Customer Service in June of 2017. Her organization, Global Programs, is a collection of teams that operate at a global level crossing over nine market places and eight languages. They include functions that help Amazon scale globally such as translation and knowledge management. They also include customer service programs Amazon Business (B2B Retail), Social Media, and Customer Connections, a program that connects businesses within Amazon with the voice of their customer.
Before joining Amazon, Reagan spent 16 years at AT&T. After beginning her career in the Leadership Development Program, she spent time in Customer Service, B2B Sales, Entertainment Marketing and Leadership Development. She provided leadership at every level of the business, including running call centers within AT&T’s wireless division that spanned three lines of business and over 5000 customer service reps.
Reagan just published her first book, The Cure for Career Quicksand. She chronicles the lessons she learned in her first 10 years in corporate America in order to help others with their career. Certified by the National Speakers Association (NSA), Reagan enjoys speaking about the A.P.P.L.E. career model she outlines in her book.
Reagan has a B.S. in Marketing and an M.B.A. from Azusa Pacific University.
Originally from Newport Beach, California, Reagan spent the first 16 years of her career in Southern California and Dallas. She now lives in Seattle with her husband and two dogs.