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Abstract
About two years ago I started writing about business model innovation and the ways we can create an operational environment to promote creativity, problem solving, and deliver on the mission. I touched upon such topics as data, first principles of design, and ways to better formulate strategies to achieve mission outcome. The underlying theme about everything I write is the need to ask insightful and probing questions for which there may not be immediate answers. All too often we attempt to solve problems by getting the best answers and best technology but not necessarily by asking the right questions and therefore not solving the core problem. This then brings me to AI as it may be applied in the Federal civilian government to deliver citizen services. Advances in natural language processing, deep learning, computer vision and other AI tools have made it easier and more convenient to get answers much faster than to understand the actual problem.
