Federal agencies continue to face mounting pressure to improve mission delivery, enhance customer experience, and operate more efficiently amid constrained budgets and growing demands. Shared services have emerged as a critical strategy for achieving these objectives by reducing duplication, standardizing capabilities, and enabling agencies to focus resources on mission-specific priorities. From government-wide Shared Service Providers (SSPs) and Quality Service Management Offices (QSMOs) to evolving "shared-first" approaches for IT, cybersecurity, acquisition, financial management, and human capital solutions, agencies are increasingly leveraging enterprise services to accelerate modernization and improve outcomes.
Join the ACT-IAC IT Management & Modernization Community of Interest (ITMM COI) on Tuesday, July 14 at 12pm EST for an engaging discussion on the future of federal shared services. Federal and industry leaders will explore the latest trends shaping the shared services landscape, including the evolution of QSMOs, government-wide service adoption strategies, shared platform modernization, and the role of artificial intelligence and automation in transforming service delivery. Speakers will discuss lessons learned from implementing shared services across agencies, approaches for balancing standardization with mission-specific requirements, and strategies for driving adoption, governance, and organizational change. Panelists will also examine how agencies are measuring value, improving customer experience, and leveraging shared services as a foundation for broader digital transformation efforts. Attendees will gain practical insights into how shared services are helping government organizations increase efficiency, strengthen resiliency, reduce costs, and deliver better mission outcomes across the federal enterprise.
United States