The USCIS Customer Profile Management Service (CPMS) serves as a person-centric repository of biometric and biographic information provided by applicants and petitioners (hereafter collectively referred to as “benefit requestors”) that have been issued a USCIS card evidencing the granting of an immigration related benefit (i.e., permanent residency, work authorization, or travel documents). The Biometrics Encounter Tool (BET) / Federal Bureau of Investigation (FBI) Fingerprint Success Maximization Service center technicians can receive immediate feedback when a set of prints is likely to be rejected by the FBI by incorporating machine learning models into the BET application. The FBI will not disclose their quality grading criteria for fingerprints, leaving CPMS with the responsibility of determining quality to prevent unnecessary secondary encounters with applicants. Using even the simplest of models would catch 98% of rejected submissions, which could have potentially saved USCIS from scheduling 42,763 additional appointments in 2020. This would come at the cost of forcing recapture during 11% of encounters. This effort aims to maximize the number of successful FBI submissions while minimizing the number of fingerprint recaptures necessary. For more information, please visit: https://www.dhs.gov/publication/dhsuscispia-060-customer-profile-manage…