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Agenda 2021: Presidential Election Project

Delivering Outcomes, Building Trust

During each Presidential election cycle, ACT-IAC identifies important issues and recommendations to improve government services and operations.

Documents for Download:

capstone document: delivering Outcomes, Building Trust   

Improving Customer Experience and Transforming Service Delivery 

Accelerating Agility in Government 
Transforming Infrastructure and Managing Risk 


Media Coverage 

Next Steps in the Presidential Transition Process: Dan Chenok and Robert Shea, Government Matters, Nov. 22, 2020

Experts to Biden: Don’t Slow Government Customer Experience Momentum: Robert Shea and Kathy Conrad, NextGov, Nov. 20, 2020

Government Performance Can Improve Trust: Dan Chenok, IBM Center for the Business of Government blog 10/29/2020

FedHeads podcast: Robert Shea, Dan Chenok, and Dave McClure 10/26/2020

Experts Hope Next Administration Will Take Advantage of Data-driven Innovations: Dave Wennergren and Jim Cook, Federal News Network, 10/22/2020

Implementing a Cyber Risk Management Framework: Richard Spires, Government Matters, 10/6/2020

ACT-IAC CEO Discusses Leadership Challenges During the Presidential Election: Dave Wennergren, Federal News Network, 10/2/2020

Strengthening Trust in Government by Delivering Outcomes: Kathy Conrad and Dave McClure blog, 9/21/2020

Delivering Outcomes, Building Trust: Dave Wennergren, Federal Computer Week, 9/10/2020

ACT-IAC: Tech’s Role in the Presidential Transition: Dave Wennergren and Alan Balutis, Government CIO, 8/31/2020

Tips for the Next Administration, Whoever is Running It: Jim Cook, Federal News Network, 7/31/2020

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Project Leadership

Project Leader

Jim Cook



Steering Committee

Dan Chenok

Robert Shea


Alan Balutis

Casey Coleman

Kathy Conrad

Mark Forman


Richard Spires


Mike Howell

David Wennergren