ACT-IAC Reports

ACT-IAC report regarding the recommended functions of a customer experience office in a government organization

This is the final white paper issued December 2014. Participants are AM SIG members and government. This is an evolving and ongoing project.

Final report regarding Acceleration of Shared Services. Developed by AM SIG members and government.

This white paper was created by our Network & Telecommunications (N&T) Shared Interest Group (SIG) NS2020 Working Group GSA/Vendor Operations Committee as a consensus response to GSA's RFI# QTA00NS15THI0001 on the Network Services 2020 Management &...

Collaboration & Transformation Shared Interest Group Financial Management Committee Released: February 2015 SYNOPSIS The upcoming requirement to publish federal spending data mandated by the recently enacted Digital Accountability and Transparency...

Recommendations for improving the NS2020 EIS. Produced by the ACT-IAC N&T SIG NS2020 Working Group.

The ACT-IAC Acquisition Management Shared Interest Group (AM SIG) launched an initiative to identify industry day best practices that would assist government in planning and conducting successful industry days. Through interviews with ACT (government...

Planning and Architecture Shared Interest Group Date Released: November 25, 2014 SYNOPSIS Life Events (LE) offer government agencies and their partners a citizen-centered framework and approach to design, improve, and manage public services. Life...

Networks & Telecommunications Shared Interest Group NS2020 Working Group: GSA - Vendor Operations Committee Date Released: November 25, 2014 This report provides recommendations to GSA regarding concerns over the cost associated with the need to...

As agencies adopt social networking to engage employees, government stakeholders and the citizenry, users must appropriately balance the need for transparency with adherence to privacy and cybersecurity protocols. The existing rules of behavior that...

Federal information technology (IT) managers of the future will need to have a more diverse set of skills than their predecessors. They will need to be effective relationship managers, who can work well with contractors and other cooperators who...

Networks & Telecommunications Shared Interest Group NS2020 Working Group Business Growth & Collaboration Committee Date Released: March 2014 This report provides suggestions to GSA and Agency users to improve the speed and accuracy of transitions...