ACT-IAC Reports

FAA Telecommunications Infrastructure-2 (FTI-2) Risks and Challenges Developed by the N&T COI FTI-2 Working Group, Networks and Telecommunications (N&T) Community of Interest Date Released: February 23, 2017 This White Paper provides FAA and its FTI...

Customer Experience Metrics: Increasing the role of customer experience metrics in agency strategic planning and performance reporting Developed by the Customer Experience Community of Interest Date Released: January 31, 2017 Metrics and performance...

ACT-IAC undertook its third Presidential transition project under the auspices of the Institute for Innovation. As with the prior two initiatives, our goal is to provide the next Administration with insights and advice on how to improve government...

The content in this report is in response to the draft feedback request from the GSA FedRAMP PMO. The Cloud COI members actively engaged in collecting and preparing these comments in the form of feedback to the PMO. The COI facilitated collaboration...

FAA Telecommunications Infrastructure-2 (FTI-2) Recommendations for Acquisition Strategy Best Practices Developed by the N&T COI FTI-2 Working Group, Networks and Telecommunications (N&T) Community of Interest Date Released: September 26, 2016 The...

Strengthening Federal Cybersecurity: Best Practices for Recruiting, Developing, and Retaining Cyberworkers in Government Developed by the Evolving the Workforce Community of Interest Date Released: August 9, 2016 Managing cybersecurity programs to...

FedRAMP Accelerated Feedback Workstream #2: Templates and Method of Completion Developed by the Cloud Community of Interest Date Released: July 12, 2016 The FedRAMP Program Management Office (PMO) at GSA is revamping “FedRAMP Ready”. The PMO released...

NS2020 Part 1 EIS Transition Recommendations Developed by the NS2020 Enterprise Infrastructure Solutions (EIS) Transition Committee, Networks and Telecommunications (N&T) Community of Interest Date Released: June 6, 2016 At the request of GSA and DHS...

Harnessing Life Events Action Guide Developed by the ACT-IAC Institute for Innovation Date Released: December, 2015 SYNOPSIS Increasingly, governments—federal, state, local and tribal—are focused on designing citizen-centered services that deliver...

Harnessing Life Events Action Guide Developed by the ACT-IAC Institute for Innovation Date Released: December, 2015 SYNOPSIS Increasingly, governments—federal, state, local and tribal—are focused on designing citizen-centered services that deliver...

This paper was initially commissioned by the Department of Veterans Affairs (VA) as result of its commitment to transform the agency into an organization that delivers exemplary service to veterans and their dependents and exudes an atmosphere...

The United States is the global leader in information technology, but that leadership has been slipping. While it is up to the private sector to invest and innovate, the federal government has a major role to play in spurring the development of...