Skip to main content

You are here

Improving Customer Experience and Transforming Service Delivery

 
AttachmentSize
PDF icon ACT-IAC 2020 Election - CX FINAL.pdf670.02 KB
 

Abstract

Produced by the Institute for Innovation

This paper builds on ACT-IAC’s Agenda 2021 capstone document, “Delivering Outcomes, Building Trust”. Released in July 2020. The paper focuses on:

  • understanding customers;
  • transforming service delivery; and
  • measuring impact and increasing accountability
     

The paper contains actionable recommendations to build on previous efforts to improve customer experience, deliver better services more efficiently, and increase citizens’ trust in their government

Document Date: 
Oct 13, 2020
 
Author (organization): 
ACT IAC
 
Document type: 
ACT-IAC Report
 
Interests: 
Presidential Transition