Episode 69: Innovation & CX Spotlight – TSA CX Digital Data Transformation

On this episode of Accelerating Government, host Dave Wennergren talks with our 2026 Innovation Champion award winner, Rachel Schwind, from ASI Government, on the innovative CX work they’ve undertaken with TSA, and then chats with Jim Cook about the innovation awards program.

Guests:

Rachel E. Vincent Schwind, director, Strategy and Organization Development, ASI Government. https://www.linkedin.com/in/rachel-vincent-schwind-pmp-acp-ccmp/

Jim Cook, founder and CEO, Action to Impact Strategies, LLC, Chair, ACT-IAC Institute for Innovation and ACT-IAC Strategy and Engagement Executive.  https://www.linkedin.com/in/james-cook-10ab23a/