Agenda

Agenda
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Registration and Welcome

John Marshall, Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

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Opening Remarks Keynotes

Fireside Chat

David Wennergren, Chief Executive Officer, ACT-IAC, Moderator

Emily Murphy, Administrator, General Services Administration (Confirmed)
Maria Roat, Deputy Federal Chief Information Officer, Office Of The Chief Information Officer, Office Of Management And Budget (OMB)(Confirmed)

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BREAK
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Wrap up and "What's Possible Tomorrow"

Mr. Shea will provide his distinctive take on the day's events and offer insights about what's possible for Federal shared services in the years ahead.

Robert Shea, National Managing Principal, Public Policy, Grant Thornton Public Sector (Confirmed)

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Welcome Back and Recap of Day One Highlights

John Marshall,  Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

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What does this all mean for the future of Enterprise Shared Services?

"What's Next" 

Regina Perkins, Senior Principal, The Clearing, Moderator

Small Group discussions on "Future of Enterprise Shared Services"

 

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BREAK
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Closing Comments - What does this mean for you?

John Marshall, Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

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What Progress/Advancements have we made in Enterprise Shared Services?

Enterprise View - Government and Industry:

The panelists will be asked to respond to the comments offered by Emily Murphy and Maria Roat, co-leaders of the "Sharing Quality Services" CAP Goal iinitiative and to add their own observations about recent progress from a government and industry perspective.

Dave Mader, Chief Strategy Officer, Civilian Sector, Deloitte Consulting (Confirmed), Moderator/Facilitator

Stephanie Mango, Senior Vice President, CGI Federal
Earl Pinto, Deputy Associate Administrator, Office of Shared Solutions and Performance Improvement, General Services Administration (Confirmed)

QSMO View:

The Quality Service Management Offices (QSMO's) will discuss progress and challenges in standing up new marketplaces of modernized commercial and government shared services.

Alice Bettencourt, Deputy Assistant Secretary for Grants and Grants QSMO Executive Lead, Department of Health and Human Services (Confirmed)
Amy Haseltine, Director, Quality Service Management Office for Civilian HR Transaction Service and NewPay Management Office, General Services Administration (Confirmed)
Matthew J. Miller, Deputy Commissioner, Bureau of the Fiscal Service, U.S. Department of Treasury (Confirmed)
James Sheire, QSMO Branch Chief, Cybersecurity and Infrastructure Security Agency (CISA), (Confirmed

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How might we build a more robust partnership between government and industry for results?

How to leverage existing commercial practices (standards, solutions and financing) directly into government?

This fireside chat will discuss critical challenges and lessons learned in leveraging industry-leading solutions in the Federal marketplace, including setting standards that meet government customer requirements without impeding market-ready commercial solutions, and leveraging industry investment to accelerate government modernization.

Dan Chenok, Executive Director, Center for The Business of Government, IBM, Moderator
Rob Wuhrman, Enterprise Solutions Architect, Office of Government-wide Policy, General Services Administration (Confirmed)

How do we partner to create a better customer experience?

The shared services value proposition creates a bargain between managers and employees that services to end users will be improved as agencies give up control of service delivery to a new provider.  The panelists will discuss the importance of creating a superior customer experience as way of gaining trust and buy-in from the workforce and delivering on their end of the bargain.

Sean Follin, Senior Consultant, The Clearing, Moderator

Jonathan Alboum, Digital Strategist for Federal Government, ServiceNow (Confirmed)
Thomas Muir, Director, Washington Headquarters Service and Acting Director Administration & Organizational Policy, Department of Defense (Confirmed)
Bryan Slater, Assistant Secretary for Administration and Management, U.S. Department of Labor (Confirmed)

What are best practices for implementation within government and industry partnerships?

Shared services success or failure is usually determined by the effectiveness of implementation efforts on the ground.  The panelists will share their experiences leveraging government-industry partnerships tpo bring out the best both sides have to offer in driving successful outcomes in decisive implementation challenges.

Christopher Hegedus, Vice President and General Manager, General Dynamics Information Technology (GDIT), Moderator
Jacqueline Jones, Deputy Assistant Secretary for Administrative Services, Department of the Interior (Confirmed)
Kenneth Newton, Service Delivery Directorate Director, NASA Shared Services Center, National Aeronautics and Space Administration (NASA), (Confirmed)
Charlotte Phelan, Assistant Commissioner, Office of Travel, Transportation & Logistics, Federal Acquisition Service, U.S. General Services Administration
(Confirmed)

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What's Next?

Wayne Bobby, Director of Business Development, Oracle, Introduction of Keynotes

Individual Presentations from the following Keynotes:

Bruce Mehlman, Founder, Mehlman Castagnetti Rosen and Thomas (Confirmed)
     Mr. Mehlman will provide a perspective on the political landscape and the factors most likely to influence the outcome of the 2020 elections

Michael Rigas, Acting Deputy Director for Management, Office of Management and Budget (Confirmed)
     Mr. Rigas will offer a perspective about what to expect in a President's Management Agenda should President Trump be re-elected.

Sonal Shah, Executive Director, Beeck Center for Social Impact + Innovation, Georgetown University (Confirmed)
     Ms. Shah will offer a perspective about what to expect in a President's Management Agenda from a potential Biden Administration.

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Re-skilling Labor: From Low Value to High Value

"Sharing Quality Services" has important implications for the Federal workforce and for other President's Management Agenda initiatives, particularly the "Shifting from Low Value to High Value Work CAP goal initiative.  The panelists will share their perspectives on what this means for the Federal workforce.

Steve Goodrich, President and Chief Executive Officer, Organizational Excellence, Inc., Moderator

Gerard Badorrek, Chief Financial Officer and Executive Sponsor of RPA Community of Practice, General Services Administration (Confirmed)
Susan Fallon Brown, Vice President of Global Strategy and Business Development, Monster Government Solutions (Confirmed)
Adam Daulton, Chief, Defense Finance and Accounting Service, Human Resources, Regional Services Center (Confirmed)
Ronna Garrett, Director, Program Development, YRCI (Confirmed)
Amy Titus, Managing Director, Government and Public Service for Human Capital, Deloitte Consulting (Confirmed)
Jd Walter, PhD, Independent Consultant and Researcher (Confirmed)