Skip to main content

You are here

ACT-IAC White Paper: Intelligent Automation Primer

PDF icon Intelligent Automation Primer.pdf1.46 MB


INTELLIGENT AUTOMATION PRIMER: An overview of the journey to intelligent automation
Developed by: Intelligent Automation Working Group, ACT-IAC Emerging Technology Community of Interest
Date Released: January 31, 2019

The goal of this primer is to help readers understand how they can adopt various automation technologies to make their businesses more effective. The term Intelligent automation marries artificial intelligence—including natural language processing, machine learning, and machine vision—with automation to replicate and/or imitate human actions and reasoning to perform tasks.

Intelligent Automation (IA) offers great potential to help government maximize efficiencies, increase compliance, and liberate human workers to focus on higher value tasks.

This primer provides definitions, use cases, technologies, benefits, and impacts to government including succinct education on the topic for federal agencies. As the market for IA technologies matures, these terms and definitions may evolve. The use cases presented are from across the US Federal as well as state government agencies showing how those agencies are realizing the benefits of intelligent automation. The impacts to human workers are analyzed as well as impacts to working processes, networks, and systems.

For non-members who would like a copy of this paper, contact Nancy Delanoche, Director for Communities of Interest.


Document Date: 
Jan 31, 2019
Author (organization): 
ACT-IAC Emerging Technology COI
Document type: 
ACT-IAC Report
Emerging Technology