Join the ACT-IAC Service Delivery and Experience (SDX) COI July member meeting featuring “Beyond Disruption: Rebuilding to Improve Experiences,” hosted by the Workforce Optimization Working Group.
Organizations are navigating significant workforce, technological, and operational change. This Lunch & Learn will explore how disruption can become an opportunity to rethink how work gets done, advance workplace optimization and service design, reduce administrative burden, and strengthen mission outcomes.
Across government and private industry, organizations are using disruption as a catalyst to modernize operations, redesign services, strengthen workforce capabilities, and deliver better experiences. This session will examine how organizations can move beyond responding to change and intentionally rebuild for the future.
Participants will gain insights into how organizations can turn periods of change into opportunities for intentional redesign and sustainable improvement. The discussion will highlight approaches that can help improve how services are designed and delivered, strengthen workforce effectiveness, and create better experiences for both the people doing the work and the people they serve.
What We’ll Cover
- Moving beyond disruption to intentional redesign
- Rebuilding with workplace optimization and service design at the center
- Reducing administrative burden and operational inefficiencies
- Strengthening workforce capabilities to meet evolving mission and service delivery needs
- Turning change into sustainable improvement
Virtual
United States