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Transforming Digital Government Experiences with Commercial Technology

 

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Abstract

OnPoint

With citizens becoming more digital and mobile-centric, expectations are much higher for the government to adapt, provide better online services, and engage more with the people it supports. In the past, government agencies typically relied on in-house, home-grown systems to do business, which didn’t always cover all the needs of their users and still often required people to conduct transactions in-person when online methods were preferred. Many of these solutions are now outdated and simply cannot keep up with the expanding digital needs of the population.

Document Date: 
Oct 10, 2016
 
Author (organization): 
OnPoint
 
Document type: 
White Paper
 
Interests: 
Executive Leadership Conf.