Small Business Administration’s (SBA) Chief Information Officer (CIO) Success Story

Maria Roat has been SBA’s CIO since October 2016. In this short period of time, she has moved the CIO organization from a reactive, firefighting, technical support organization to a proactive innovative services organization responsive to SBA’s programs’ business needs. This case study discusses the key actions taken, results, and lessons learned so that others can benefit from the exceptional leadership and progress made by Ms. Roat.