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COI Achievements and Deliverables

ACT-IAC undertakes numerous projects every year that provide great opportunities for members from the public and private sector to work together on important issues of mutual interest. These projects deliver papers or presentations that provide value to both government and industry. Listed below are recent deliverables developed by the Communities of Interest.

For additional information, please contact Nancy Delanoche, Director for Communities of Interest.

Workforce Track Sessions at Imagine Nation ELC 2018
Outcomes and Summary of the Presentations

The ACT-IAC Evolving the Workforce COI organized sessions for the workforce track at Imagine Nation ELC 2018 (October 14-17 in Philadelphia).

Background
Imagine Nation ELC 2018 brought together Government and Industry leaders to explore and develop innovative ideas and practical approaches fueled by bold thinking and creative energy.  For over 25 years, the Executive Leadership Conference has been a place where IT, Acquisition and Program leaders have met to share ideas and information focused on solving the Government’s biggest challenges.  For the 2018 conference, focus on the Government Workforce was added.

Sessions
Talent Management – Aligning the Workforce to IT Modernization Goals and Priorities

Session Leader: Andrew McCoy, LearningTree Intl.
Andrew will give an overview of the session focused on what will be required to successfully transform the Government workforce as IT Modernization increasingly requires new IT (and other) oriented skills the session will include an overview of the challenges ahead, and multiple discussions of how to capture the current and future states, as well as how to transition to the required skillsets, both in the current workforce, and through better acquisition of outside workers.

Developing a Workforce for the 21st Century
Session Leader: Terri Shaffer, General Services Administration (GSA)
Terri will preview the session that will provide an overview of President’s Management Agenda (PMA) CAP Goal 3: Developing a Workforce for the 21st Century. Discussion will provide an in-depth understanding of how this will be accomplished by: actively managing the workforce (employee performance management and employee engagement); developing agile operations (reskilling and redeploying human capital resources); and acquiring top talent.

Investing in Learning as a Change Management Strategy – Where Has Training Made Organizational Performance Impacts?
Session Leader: Brian Green, Learning Tree International
Brian will preview the session that will explore the critical components of designing and implementing a learning strategy that delivers improved performance of organizational directives, employee engagement initiatives and cultural imperatives.  The moderator and panelists will discuss the unique and complex intersections of learning technology, learner access and the organizational ecosystem required to sustain change – notably the environment, opportunity and challenges.

Coming Impacts of Artificial Intelligence on the Government Workforce
Session Leader: Carrie VanDenbergh, Jefferson Consulting Grp.
Carrie will discuss the session focusing on the Office of Personnel Management and Office of Management and Budget’s recently emphasis on artificial intelligence as a shaping technology that will impact the Government workforce in multiple ways.  This session will highlight artificial intelligence evaluation projects throughout the Government, lessons learned so far, and the panelists’ insights on future developments in this area.


Technology Business Management (TBM) CXO Value Conversations
Developed by the IT Management and Modernization Community of Interest
Date Released: October 26, 2018

Synopsis:
The adoption of Technology Business Management (TBM) is a major initiative within the President’s Management Agenda (PMA). Over the past twenty-four months, discussions around TBM implementation have grown significantly. The central theme of these discussions is the desire to improve business outcomes by making IT spending more transparent, and by facilitating TBM value discussions with key stakeholders.

You may be wondering, “What roles do different agency stakeholders play in achieving successful TBM adoption?”, “How can TBM improve IT financial transparency for the CXOs and stakeholders across the government?” and “What value does TBM bring to my agency?”

The ACT-IAC IT Management and Modernization Community (ITMM) of Interest (COI) discussed these questions with leaders in several federal agencies, with the industry community, and with academic researchers.  This document contains the results of these conversations.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.


Talent as a Service: "Reimagining how the federal government sources, recruits, and onboards talent" Part 2/2 (Concept of Operations)
Developed by the Evolving the Workforce Community of Interest
Date Released: October 24, 2018

Synopsis:
The federal government has an opportunity to revolutionize the way it identifies, recruits, and onboards potential employees for federal employment. This Concept of Operations (ConOps) is a second document of the ACT-IAC Talent as a Service project and provides greater levels of detail for how the federal government can implement a systematic approach to identify, recruit, and onboard potential employees. This report delves further into concepts around pro-active sourcing, talent pools, workforce planning, process, policy, resources, and infrastructure. All integrated and designed with the goal of immediately improving the federal hiring process, reducing vacancies, expediting clearances, identifying mission critical skills, and improving the candidate experience.
 
Talent as a Service Framework
 
Read the Talent as a Service Executive Report (Part 1/2) here.
 
If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.

ACT-IAC White Paper: EIS: High Quality Proposal Timeline
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 25, 2018

The new Enterprise Infrastructure Solutions (EIS) contract awarded by GSA provides opportunities for Federal agencies to acquire leading-edge telecommunications, IT, and related services.  Industry’s ability to deliver high quality proposals in response to government solicitations is a major step towards use of EIS; more accurate, descriptive, and complete proposals provide clarity to the evaluation and award process, and reduce implementation, operations, and cost risks.  This paper describes several factors that have positive and negative effects on industry’s ability to deliver high-quality proposals, and outlines steps the government can take to improve the overall quality of industry proposals.  The first step in this process is to increase the information sharing between government and industry.  Additional approaches are described that government and industry can follow that improve the potential for high-quality proposals.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest


EIS: Alternatives to Full Service Option
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 25, 2018

Many Federal agencies have traditionally used GSA’s Full Service program to procure local telecommunications services. But since GSA announced plans to discontinue this service option, agencies must now determine the best path forward to continue to acquire and use these services in a “self-service” environment.  This paper describes the scope of services offered and the major functions provided under the Full Service model, then provides agencies with alternative solutions for these functions.  Also described are changes in contracting and operating procedures that agencies will need to consider as they transition away from the Full Service model.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest


Identity, Credential, and Access Management (ICAM) report published September 21, 2018. 


EIS Network Modernization Forum Summary
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 13, 2018

The first ACT-IAC forum on EIS Network Modernization was held on June 19, 2018 in Washington, DC.  This report summarizes the presentations, panel discussion, and interactive dialogue at the forum. Every effort was made to accurately capture the presentations and discussions.

At the forum, government agencies discussed their planned modernization efforts, contract transition, future strategies, proposed acquisition templates, and success stories where modernization efforts have already been accomplished. Through discussions from government and the Enterprise Infrastructure Solutions (EIS) awardees, the forum provided an opportunity to rethink and plan early transformational approaches to IT networks that can lead to efficiency, agility, improved performance and a reduction of cost.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.


Customer Experience Playbook: A Guide to Transform Service Delivery
Developed by the ACT-IAC Customer Experience Community of Interest
Date Released: June 30, 2018

This playbook was prepared by the ACT-IAC Customer Experience Community of Interest to help government leaders improve service to citizens.  Topics range from creating a culture of customer satisfaction to creating a customer experience office or program.   The framework and recommendations contained in the playbook are applicable to any government service.

“I am thrilled to see Customer Experience getting so much attention across government and I hope this CX Playbook is a helpful guide for agency leadership. As the government champion for the CX Playbook, I am excited to leverage it with my partners at VA.”
Marcella Jacobs
Executive Director, Digital Service
Department of Veterans Affairs
Washington, DC

For non-members who would like a copy of this Playbook, contact Nancy Delanoche, Director for Communities of Interest.


Blockchain Playbook for the U.S. Federal Government
Developed by the Blockchain Working Group, ACT-IAC Emerging Technology Community of Interest
Date Released: April 2, 2018

This Playbook comes right after the ACT-IAC Blockchain Primer and proposes a process and five phases to support the United States Federal Government in its understanding and application of blockchain and distributed ledger technologies for its mission. Each phase contains a set of key activities organized in functional areas that go beyond just the technical aspects of blockchain but include management, people, process, and acquisition areas.

Blockchain has the potential to help government mitigate fraud, reduce errors, and lower the cost of paper-intensive processes, while enabling collaboration across multiple divisions and agencies to provide more effective and efficient services to citizens. Moreover, the adoption of blockchain may also allow governmental agencies to provide new value-added services to businesses and others which can generate new sources of revenue for these agencies.

Informational flyer about the playbook is available here.  An interactive version of the playbook is available on GitHub.

For non-members who would like a copy of this Playbook, contact Nancy Delanoche, Director for Communities of Interest.


Discussion of Role of the Insurance Industry in Federal Cybersecurity (Executive Report)
Developed by the Cybersecurity Community of Interest
Date Released: February 26, 2018

The risk of cybersecurity is headline news almost every night. Over the past 24 months, the discussion around cybersecurity has changed from a technical problem to be solved to a major risk that needs to be managed.  In the United States, no discussion of major risk management can be held without addressing the role of the insurance industry.  Cybersecurity is no different.  Insurance is embedded in our daily lives when dealing with risk.  From the requirement for businesses to hold insurance to the critical role in national safety to recover from major disasters such as hurricanes, epidemics and even war, insurance is a key element of the solution.
So what is the insurance industry’s role in the cybersecurity fight?  Who pays for the recovery of a major cyber attack and how does insurance provide needed support?  Should Government contractors be required to hold insurance to assure that critical federal programs can survive an attack?  Is there enough coverage that critical infrastructure and major business can recover from a cyber attack?
The ACT-IAC Cybersecurity Community of Interest (COI) took up this issue and held discussions with several agencies, industry leaders and insurance companies.  The result of this study is found in the following paper.

For questions or access to this document, email Director, Communities of Interest Nancy Delanoche.


Cloud Migration Case Studies from Representative Government Agencies
Developed by the Cloud Migration Working Group, IT Management and Modernization (ITMM) Community of Interest
Date Released: January 24, 2018

This white paper discusses representative case studies from Federal Government agencies and organizations detailing their mission objectives and lessons learned as they moved all or part of their infrastructure and computing needs into hosted and managed cloud service providers.

These case studies cover a broad set of usage models that include Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). They range from data center lift-and-shift endeavors to remote applications and Office 365 migrations.

The case studies in this white paper provide a set of lessons-learned that can be used by Government stakeholders as they plan their cloud migration strategies. These are real-world examples that illustrate in deed and form a topic that is often discussed in abstract terms.

Readers will find information in these case studies that can assist them with cloud migration efforts. This paper provides names and resources that can offer transition guidance and mitigate the risks of cloud adoption.

The choices of vendors and solutions made by represented Government agencies and organizations are based on program-specific selection criteria. The Cloud Migration Working Group respects the independence of these choices and does not itself advocate any one vendor or solution over another.

 


Challenges and Solutions for Small Agency IT Modernization
Developed by Small Agency Legacy ITMM Committee,  IT Management and Modernization (ITMM) Community of Interest
Date Released: November 10, 2017

This document is intended to be a foundational tool to help small agencies leverage management approaches and shared service models for IT infrastructure and standard applications. The project team, under ACT-IAC’s IT Management and Modernization COI, interviewed several small agencies to develop strategic recommendations for overcoming the challenges associated with IT modernization and using shared services and outlined steps necessary to take advantage of resources from larger agencies. This document recommends that forming alliances across the small agency organizations provides opportunity for knowledge sharing, leveraged sourcing, and using shared services.


Transforming Government Human Capital – 3 Models for Departmental Shared Services
Presented by Evolving the Workforce Community of Interest
Date Presented: Executive Leadership Conference, October 30, 2017, Williamsburg, VA

Surging workforces in response to natural disasters.  Finding IT/cyber experts to defend against foreign and domestic hackers.  Reorganizing and right-sizing agency workforces.  Recruiting new staff, and motivating and retaining existing personnel.  Who and how can we accomplish all this at once?

This interactive session featured three speakers sharing ways departments and agencies are successfully meeting these challenges.  Through the implantation of several flavors of shared services, along with other techniques are enabling their organizations to remain mission focused and accomplish core and surge work.  The speakers shared their insights and best practices on shared services and other mechanisms to staff agency workforces. The audience of IT, program, and workforce leaders, discussed with the presenters solutions that are working today.


Blockchain Primer: Enabling Blockchain Innovation in the U.S. Federal Government
Developed by the Blockchain Working Group, ACT-IAC Emerging Technology Community of Interest
Date Released: October 17, 2017

This Primer is intended to be a foundational tool in the understanding of blockchain and its use cases within the United States federal government To that end, it should help allay the concerns that some may have about this new technology by providing an introduction to blockchain and its related technologies, and how blockchain can be safely and securely applied to the right government use cases.


Blockchain has the potential to help government to reduce fraud, errors and the cost of paper-intensive processes, while enabling collaboration across multiple divisions and agencies to provide more efficient and effective services to citizens.  Moreover, the adoption of blockchain may also allow governmental agencies to provide new value-added services to businesses and others which can generate new sources of revenue for these agencies.


Talent as a Service: "Reimagining how the federal government sources, recruits, and onboards talent" (Executive Report)
Developed by the Evolving the Workforce Community of Interest
Date Released: October 13, 2017

Synopsis:
The federal government has an opportunity to revolutionize the way it identifies, recruits, and onboards potential employees for federal employment. This report identifies and promotes concepts around pro-active sourcing, talent pools, communities of interest, process, policy, and infrastructure - all integrated and designed with the goal of improving the federal hiring process, reducing vacancies, developing mission critical skills, and improving the candidate experience.
 
Read "Talent as a Service Concept of Operations" Part 2/2 here.
 
If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.

The Evolving the Workforce COI (former Human Capital SIG) holds regular member meetings with topics of interest to government and industry audiences. Videos of these meetings are available for members.


ACT-IAC Comments on the Report to the President on Federal IT Modernization
Developed by ACT-IAC Communities of Interest, IT Management and Modernization COI
Date Submitted: September 21, 2017

ACT-IAC submitted comments, developed by the Communities of Interest led by the IT Management and Modernization COI, on the Report to the President on Federal IT Modernization issued by the American Technology Council. Read the full report here and ACT-IAC's comments here.


FAA Telecommunications Infrastructure-2 (FTI-2) Architecture
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: June 22, 2017

This White Paper is a collection of topics and white papers that address strategic technical issues for FTI-2. The Paper examines communications architecture influences – decommissioning of obsolete technology and increased use of more advanced approaches as FTI-2 is executed between 2020 and 2035. The analysis and projections provided here are based on the Technology Adoption Curve Model, the “S” curve, as well as tracking three fundamental and underlying technologies integrated circuits, antennas and fiber optic technology. Software development will not be discussed specifically in this paper. Several methods are proposed to evolve FTI-2 support over the life of the contract. Also included are several stand-alone white papers created specifically for this effort. 


FAA Telecommunications Infrastructure-2 (FTI-2) Parallel Ops
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: May 23, 2017

One of the FAA’s main objectives is the continuation of high quality and availability of services during the transition period leading to full FTI-2 deployment. This paper explores issues related to Parallel Operations – keeping existing services in place to continue to support critical mission systems, while at the same time implementing new architectures, technologies, services, and practices. What issues are under FAA consideration for parallel operations of legacy and FTI-2 systems during the transition period? Do some sites and services require a different approach?
FAA also seeks considerations and strategies as to how to transition the current redundant backbone with Internet Protocol (IP) and narrowband, channelized Time Division Multiplexing (TDM) services to the new FTI-2 services including identification of elements that may have a positive and/or negative impact on transition schedules.
Some lessons-learned from the previous contract migration are examined as well as potential FTI-2 critical project activities, stakeholder communications, measures of progress and success, proper planning guidelines and preparation, creation of a general migration plan, and identification of anticipated risks and some associated mitigation strategies. Bear in mind these are historical observations which may or may not foreshadow future events.


FTI-2  SDN-NFV (Software Defined Networking - Network Function Virtualization) 
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: May 18, 2017

The Federal Aviation Administration (FAA) Telecommunications Infrastructure (FTI) network is an essential component for the day-to-day FAA mission. In this digital era where quick access to information is essential, the FTI network has grown significantly and is used to transport data, services, and information for the National Airspace System (NAS). Whether the follow-on network FTI-2 is completely on‐premises, cloud‐based, or a hybrid, it provides the foundation communication links that the FAA needs in order to run their applications and deliver services.

This paper examines Software Defined Networking (SDN) and Network Function Virtualization (NFV) technology as components of automating network and cloud service provisioning for enabling increased levels of accuracy in rapid services turn-up and restoration with a flexible, adaptable and scalable network infrastructure. While we are discussing both technologies in this one paper they are separate technologies that can complement each other but are not required to be deployed together. An example would be to deploy SDN to the current FAA fiber infrastructure to allow more efficient use of fiber for redundancy, without deploying NFV in the network. Conversely NFV can be deployed as network or customer premise devices without SDN control.

To illustrate the progress of the adoption of SDN/NFV technology, two Service Providers have provided input on the current status and potential future states for SDN/NFV technology in their networks. Both Service Providers examples show some of the benefits of deploying an integration of both technologies. The group expresses our gratitude for these two submissions.


FAA Telecommunications Infrastructure-2 (FTI-2) Security Considerations
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: May 18, 2017

The FAA obtains approximately 25,000 telecommunications services under the existing FAA Telecommunications Infrastructure (FTI) contract that expires September 2017. The FAA, in collaboration with industry, is planning for the subsequent program, known as "FTI-2", to provide all telecommunication services nationwide.

This White Paper was developed in consultation with FAA for the purposes of offering the Federal Aviation Administration (FAA) considerations pertaining to emerging security best practices and technologies that can be leveraged for use on FTI-2.

The paper focuses its analysis and recommendations on the following areas: security governance, FTI-2 technology opportunities, enterprise opportunities, security considerations and implications.


FAA Telecommunications Infrastructure-2 (FTI-2) TDM-to-IP
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: May 11, 2017

Virtually all local exchange carriers in the U.S. will migrate their networks from the current TDM based architecture to an architecture that is based on Ethernet access to an IP fabric. Two primary drivers for this migration are (1) more efficient bandwidth in an IP environment and (2) equipment manufacturers and chip set providers will soon discontinue production of TDM based equipment.
This white paper will attempt to address some of the fundamental issues relating to TDM to IP migration; it also addresses timelines, migration strategies and network adaptive technologies for those applications that continue to demand a TDM interface.ACT-IAC N&T COI FTI-2 TDM-to IP  White Paper


Human Capital Analytics Roadmap
Developed by the Evolving the Workforce (EWF) Community of Interest
Date Released: April 17, 2017

The federal government collects vast quantities of data on its workers throughout the employee lifecycle, and a major opportunity exists to apply advanced data analytics to enhance its workforce. Examining best practices from industry, academic experts, and government, this paper and roadmap will identify how the U.S. government can leverage cutting-edge statistical computing technology, analytics field expertise and effective HR practices to attract and retain the most talented and mission-ready federal workforce.

The potential of applying fact-based decision-making to workforce planning is vast, including: enhancing performance management programs, increasing diversity, studying and predicting retirements and regretted turnover, and tracking the effectiveness of training systems. Recruiting has always been an art, but now big data brings in elements of hard science. By leveraging best practices and lessons learned in this study, agencies can equip themselves with the skills, build the culture, implement processes, and incorporate the technology to support effective use of talent analytics, which will enable smarter recruiting and management decisions.

 


Migrating to a New Unique Identifier: How to Create and Move to a Government-wide Unique Identifier
Developed by the Financial Management, Information Sharing, and Shared Services(FM-IS-SS) COI
Date Released: March 14, 2017

The Digital Accountability and Transparency Act (DATA) Act of 2014 calls for the adoption of a data standard that is “a widely accepted, nonproprietary, searchable, platform-independent computer-readable format” to report federal contract, loan and grant spending information by federal programs.

This paper offers an approach for migrating to a new unique identifier, in response to a fictitious new standard and requirement to change the unique identifier from a number to an alphanumeric character string code. 


FAA Telecommunications Infrastructure-2 (FTI-2) Risks and Challenges
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: March 7, 2017

This Paper is organized to examine transition risks and challenges from a number of vantage points.  Some of these vantage points consider the same challenges.  The outline/topic organization considers and organizes the challenge review by FAA facility type, FTI service area (meaning the services under the FTI contract), technologies that are available or that need to be researched, planned/discussed, the potential FTI-2 acquisition strategies that are being discussed by the acquisition working group, and the marketplace supportability of the unique FAA requirements


FAA Telecommunications Infrastructure-2 (FTI-2) Risks and Challenges
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: February 23, 2017

This White Paper provides FAA and its FTI-2 Team with information regarding Wireless options as carriers decommission the traditional voice-grade and digital TDM infrastructure currently used to service more than 4,000 FAA National Airspace (NAS) locations. Wireless in this context means any Wide Area Networking (WAN) transport technology that does not require an actual wire-line terminating to the NAS facility, including traditional cellular services, line-of-sight microwave, satellite, and various radio technologies.  Each of these technologies are presented with respective advantages, disadvantages, and financial impacts.

 


Customer Experience Metrics: Increasing the role of customer experience metrics in agency strategic planning and performance reporting
Developed by the Customer Experience Community of Interest
Date Released: January 31, 2017

Metrics and performance reporting are not new in government; however, true customer experience-oriented metrics have been underutilized and underreported publicly for a long time. With a new presidential administration there is an opportunity for federal government agencies to see their performance through customers' eyes, and to adopt, monitor, and publicly report more performance measures that reflect customers' experiences and perceptions.

This paper was written as part of ACT-IAC's Customer Experience Community of Interest's larger effort to produce recommendations for the new presidential administration on advancing customer-focused cultures within government agencies. It is designed to be presented in its narrative form to the General Service Administration (GSA), the United States Department of Veterans Affairs, and Federal Student Aid. The following pages are designed to:

•  Help agencies understand the significance of customer-oriented metrics in their strategic planning and reporting activities.
•  Help agencies identify potential or additional metrics that shed light on, and give more voice to, their customers' experiences with their agencies.
•  Help agencies identify when, how, and where to set customer-oriented goals and targets, and report on their performance to their targets.
•  Provide examples of metrics currently being used by some agencies.
•  Acknowledge the roadblocks that can preclude the creation of a true, holistic customer-oriented metrics framework.
•  Provide recommendations to keep the conversation surrounding customer experience metrics at the forefront of strategic planning and agency operations.


ACT-IAC Comments on OMB draft memorandum "Information Technology Modernization Initiative"
Developed through a collaborative effort led by the IT Management and Modernization COI
Submitted on: November 22, 2016

ACT-IAC submitted comments on November 22, 2016 to OMB on a draft memorandum "Information Technology Modernization Initiative".  Comments were a collaborative effort led by the IT Management and Modernization COI.  


Legacy System Moderation: Addressing Challenges on the Path to Success
Developed by the IT Management and Modernization (ITMM) Community of Interest
Delivered on: October 7, 2016

The government has many obsolete legacy systems that are expensive to maintain, difficult to secure, and limited in functionality.  This report was developed to provide recommendations to help the government decide how to modernize them and improve its success rate. The report was delivered to the Federal CIO Council.

 


FAA Telecommunications Infrastructure-2 (FTI-2) Recommendations for Acquisition Strategy Best Practices
Developed by the N&T COI FTI-2 Working Group,  Networks and Telecommunications (N&T) Community of Interest
Date Released: September 26, 2016

The ACT- IAC Networks & Telecommunications (N&T) Community of Interest (COI) Federal Aviation Administration (FAA) Telecommunications Infrastructure 2 (FTI-2) Working Group respectfully submits these comments and recommendations to members of the FAA for the purposes of presenting consensus industry perspective on FAA’s FTI-2 procurement. This particular report was created by the FTI-2 Acquisition Strategy Subcommittee in response to four specific questions posed by FAA which are contained in this document.  The revised version reflects minor edits made and does not change the recommendations or key aspects of the paper.  


Acquisition Transformation Project: Leveraging Acquisition for Efficient, Effective Mission Results
Developed and Presented by the Acquisition Community of Interest
Presented on: September 20, 2016

This document, a result of efforts by the ACT-IAC Acquisition COI, Acquisition Transformation Project was presented to the Advisory Panel on Streamlining and Codifying Acquisition Regulations NDAA 2016 – Section 809, September 20, 2016.

 


Strengthening Federal Cybersecurity: Best Practices for Recruiting, Developing, and Retaining Cyberworkers in Government
Developed by the Evolving the Workforce Community of Interest
Date Released: August 9, 2016

Managing cybersecurity programs to keep up with rapidly changing technologies and emerging threats is a major challenge for federal agencies and the companies that support them. 

Providing a cybersecurity workforce with sufficient skills and capacity to address those challenges, on an ongoing basis, is one of the biggest obstacles organizations face in achieving their cybersecurity goals.

ACT-IAC developed this report to provide detailed ideas to strengthen the federal cybersecurity workforce based on case studies of successful practices in government agencies and commercial organizations.  This report provides practical, useful information about ways organizations can enhance and sustain their cybersecurity work forces.


FedRAMP Accelerated Feedback Workstream #2: Templates and Method of Completion
Developed by the Cloud Community of Interest
Date Released: July 12, 2016

The FedRAMP Program Management Office (PMO) at GSA is revamping “FedRAMP Ready”.  The PMO released a draft of the FedRAMP Readiness Assessment Report Template and other templates and methods of completion for CSPs and 3PAOs, for public comment.  

The content in this report is in response to the draft feedback request from the GSA FedRAMP PMO.  The Cloud COI members actively engaged in collecting and preparing these comments in the form of feedback to the PMO.  The COI facilitated collaboration of Government, 3PAOs, and CSPs to provide the feedback and input on the new process.  Input and practical suggestions are provided to further enhance FedRAMP templates & methods of completion.  The scope includes comments on the existing 18 FedRAMP templates/documents. 


NS2020 Part 1 EIS Transition Recommendations
Developed by the NS2020 Enterprise Infrastructure Solutions (EIS) Transition Committee,  Networks and Telecommunications (N&T) Community of Interest
Date Released: June 6, 2016

At the request of GSA and DHS, the ACT-IAC Network and Telecommunications Community of Interest prepared the following report.  The authors plan to schedule follow-up meetings with agency representatives to share the results. The purpose of this report is to provide guidance to agencies across the government for the upcoming transition from GSA’s Networx and related contracts to the GSA Enterprise Infrastructure Solutions (EIS) contract, the centerpiece of GSA’s Network Services 2020 (NS2020) initiative. This transition will present agencies with significant opportunities and risks. The NS2020 EIS Transition Committee has developed the recommendations that follow to help the government maximize the benefits and minimize the risks associated with the move to EIS.


Delivering an Omni-Channel Experience Through Measures that Matter
2016 CX Summit Printed Program
Date Presented: April 5, 2016

The 2016 CX Summit titled Delivering an Omni-Channel Experience through Measures that Matter focused on the key components of an omni-channel experience, provided examples and discussed how to establish measures that drive the initiatives and efforts that lead to this experience. How do you measure the journey of a citizen from the beginning of the transaction to the end?  What measures drive the expected experience?  How can government and industry partner to deliver this experience?