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COI Achievements and Deliverables

ACT-IAC undertakes numerous projects every year that provide great opportunities for members from the public and private sector to work together on important issues of mutual interest. These projects deliver papers or presentations that provide value to both government and industry. Listed below are recent deliverables developed by the Communities of Interest.

For additional information, please contact Nancy Delanoche, Director for Communities of Interest.

ACT-IAC Zero Trust Project Briefing
May 6, 2021

At the meeting, the ACT-IAC Zero Trust project team described their work related to potential federal agency adoption of zero trust security and modernizing cybersecurity.


  • Welcome and Introduction - Dan Jacobs, Theodore Gates, David Harris
  • Quick summary of the Zero Trust Project - Phase 1 and Phase 2 - Dan Jacobs
  • "Implementing a Zero Trust Architecture" National Cybersecurity Center of Excellence's (NCCoE) - Alper Kerman, Security Engineer and Project Manager, NCCoE, National Institute of Standards and Technology
  • Panel on "Perspective on Zero Trust from State CISOs and CIO"
    • James Weaver, Chief Information Officer, State of North Carolina
    • Maria Thompson, State Chief Risk Office, N.C. Department of Information Technology
    • Michael Watson, Chief Information Security Officer for the Commonwealth of Virginia
    • Moderator: Dan Jacobs, Cybersecurity Lead, Centers of Excellence, GSA
  • Report from Zero Trust Project Working Groups
    • Use Cases - Kenneth Myers, Scott Hoge
    • Capabilities - Lauren Fishburn, Steve Vetter
    • Vendor Outreach - David Harris, Jodi Kohut
  • Q&A


Zero Trust Use Cases
ACT-IAC White Paper: Zero Trust Report: Lessons Learned from Vendor and Partner Research

ACT-IAC White Paper Zero Trust Report: Lessons Learned from Vendor and Partner Research
Developed by the Cybersecurity Community of Interest
Released: May 5, 2021

As government agencies try to cut through the jargon of “Zero Trust”, IT security officials are looking to implement Zero Trust principles.   However, a lack of understanding and confidence with Zero Trust architectures may be slowing adoption.  ACT-IAC launched projects to support agencies in their Zero Trust journey, specifically to enhance understanding of and more confidence with Zero Trust.

The project team developed this whitepaper in alignment with the National Institute of Standards and Technology (NIST) standards and Cybersecurity and Infrastructure Security Agency (CISA) guidance. This report synthesizes the work of the industry-government partnership to gather and organize industry reported solutions that will assist professionals in conceptualizing the next step in their unique Zero Trust journey.

In addition to this paper, the project team also created and compiled Zero Trust Use Cases which are available here


This case study discusses representative case studies from federal government agencies and organizations, detailing their lessons learned as they implement the Technology Business Management (TBM) framework. These case studies cover a variety of agency approaches with the hope of informing other agencies as to the success and challenges that their peers are facing.  The case studies provide a set of lessons-learned that can be used by government stakeholders as they plan their TBM implementation strategies. These are real-world examples of a topic that is often discussed in abstract terms.

ACT-IAC White Paper: Emerging Technologies and Acquisition: How Blockchain, RPA, Data Analytics, and AI are Enabling Federal Procurement Transformation
Developed by the Emerging Technology Community of Interest and the Acquisition Community of Interest
Released: April 26, 2021

One of the major drivers of procurement reforms in recent times has been the advent of technology in the federal acquisition process. From being an enabler to becoming a key driver of procurement’s strategic transformation ― technology is allowing procurement organizations to demonstrate true transformative effects across the federal government. With technology, procurement will no longer be just a purchasing or sourcing function, but instead transform into playing the role of an innovator, integrator, and collaborator, impacting agencies in myriad ways and driving overall performance for government IT management.

New and emerging technologies such as blockchain, robotic process automation (RPA), artificial intelligence (AI), and big data can help procurement find new avenues to transform, and in the process, drive greater spending visibility, increased compliance, enhanced accuracy, as well as achieve significant cost savings. As digital procurement and procurement transformation gain momentum, procurement organizations must identify and implement the right technology that will bring the desired value. This paper will look at the various technologies being implemented throughout procurement organizations across the federal government today.


RPA in Federal Agencies: How Federal Agencies Achieve More Through Robotic Process Automation
Developed by the Intelligent Automation Working Group (ACT-IAC Emerging Technology Community of Interest) and Management Concepts
Released: March 15, 2021

How would you respond to an invitation to give a presentation about robotic process automation (RPA)? If you dread the thought of it, you have plenty of company. It has only been a few years since the National Aeronautics and Space Administration (NASA) issued the first federal contract for RPA development.

The project team set out to create this report to explore the significant challenges that federal agencies face in their quest to deliver more effective, efficient, modern services across a wide range of programs. The previous administration’s management agenda contained goals to improve productivity and shift resources to higher-value work to meet those challenges. Fortunately, a relatively recent emerging technology — Robotic Process Automation (RPA) — has the potential to help achieve those goals.

ACT-IAC and Management Concepts, with oversight from government sponsors Veronica Villalobos, former Principal Deputy Associate Director, Office of Personnel Management and Andrea Brandon, Deputy Assistant Secretary, Department of Interior, collaborated on this report to help agencies better understand the challenges, approaches, and solutions they face in adopting RPA. Both organizations interviewed personnel from nine federal agencies that were already using RPA. This report contains lessons learned and recommendations from the experiences shared in those interviews.

Process Automation Product Survey: Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and Process Discovery/Mining    
Expanding Automation Opportunities in the Federal Government
Developed by the Intelligent Automation Working Group, ACT-IAC Emerging Technology Community of Interest
Released: March 15, 2021

This report continues the mission of the Intelligent Automation (IA) Working Group to inform the federal government employees about technology options to advance automation within their agencies.  The group previously published an Intelligent Automation Primer and Intelligent Automation Playbook Volume 1: RPA.  Since their publication in 2019, RPA has advanced rapidly across the federal government.  As the federal RPA community expands, so does interest in complementary technologies that are similarly directly accessible to business organizations.  This report responds to this trend by providing definitions, use cases, frequently asked questions, and product information for RPA and two technologies that complement RPA, support the RPA delivery lifecycle, and expand it into intelligent solutions: Intelligent Document Processing (IDP) and Process Discovery/Mining. 

ACT-IAC is a vendor-neutral organization and does not promote nor recommend any one solution or vendor over another. This report therefore does not comparatively assess products.  It is intended to provide information provided by the companies in a standard, convenient format.     


IT Modernization: Lessons Learned and Best Practices (Case Studies from Representative Government Agencies)
Developed by: IT Management and Modernization Community of Interest
Released: February 24, 2021

This white paper discusses representative case studies from Federal government agencies and organizations, detailing their mission objectives and lessons learned as they modernized business processes and applications.  

These case studies cover a variety of programs, ranging from custom application development to replacement of legacy functionality with software as a service (SaaS). Both civilian and military organizations are represented.  

The case studies in this white paper provide a set of lessons-learned that can be used by government stakeholders as they plan modernization strategies. These are real-world examples that illustrate a topic that is often discussed in abstract terms.

Readers will find information in these case studies that can assist them with modernization efforts. This white paper provides names and resources that can offer transition guidance and mitigate the risks associated with modernization efforts.

The choices of vendors and solutions made by represented Government agencies and organizations are based on program-specific selection criteria. The IT Management & Modernization Community of Interest respects the independence of these choices and does not itself advocate any one vendor or solution over another.


Developed by: Artificial Intelligence Working Group, ACT-IAC Emerging Technology Community of Interest
Released: December 9, 2020

The ACT-IAC AI Working Group launched an “AI Curriculum Committee” with the goal to explore how to assess the AI knowledgebase across the Federal workforce.  Given that strengthening Federal agencies’ AI knowledge could have direct impact on the government’s ability to fulfill its mission, making certain that there was a minimum standard of AI understanding within the government is a strong first step.  In addition, a foundational understanding of artificial intelligence and digital competencies will equip more Federal employees with knowledge to make ethical decisions applying AI to solve the many agency mission goals. The paper documents a minimum threshold to certify this workforce.

Developed by the ACT-IAC Health Community of Interest
Date Published: December 2, 2020

This paper was written by members of the ACT-IAC Health Community of Interest. It provides a roadmap to improve the success rate of federal projects by prescribing a systematic approach to the evaluation, selection, and prioritization of projects to minimize risks during implementation.

The framework explores the feasibility, marketability, scalability, and sustainability of proposed projects. It then provides methods to triage and prioritize the results and enable data-driven decisions regarding the best mix of projects to satisfy requirements and support the mission in the most cost-effective and timely manner.

ACT-IAC White Paper: Benchmarking –TBM’s Next Frontier (Executive Summary)

Developed by: Artificial Intelligence Working Group, ACT-IAC Emerging Technology Community of Interest
Released: October 8, 2020

Artificial Intelligence (AI) is becoming an influential cornerstone of the digital future as we increasingly rely on it to support and inform our world.  As organizations become more dependent upon the many technologies which comprise AI, there is a need to determine how much confidence and trust to place in them.  To accomplish this ethically, a means to determine its performance and continually monitor for mission veracity or any adverse impacts is needed. This paper addresses the overall ethical framework through an index that evaluates five core parameters underpinning the impact of AI: Bias, Fairness, Transparency, Responsibility, and Interpretability. By addressing and incorporating these five components, the framework can be used to understand the ethical automation of solutions to meet desired mission outcomes.

As organizations become more dependent upon artificial intelligence technologies, there is a need to determine how much confidence and trust to place in them. This paper is a valuable tool to help guide government and industry on Bias, Fairness, Transparency, Responsibility, and Interpretability of AI,” according to Dr. Gil Alterovitz, who leads the National Artificial Intelligence Institute at the Department of Veterans Affairs.

Read the Press Release.

Advancing Government though Collaboration: IT Spending Transparency Maturity Model Addresses Federal Data Strategy Action Plan

ACT-IAC IT Management and Modernization Community of Interest

ACT-IAC is proud to support the Federal government’s goal to implement TBM government-wide by 2022 and increase IT spending transparency.  A focused workgroup including IAC industry volunteers and government representatives developed an IT Spending Transparency Maturity Model which addresses an action within the Federal Data Strategy 2020 Action Plan, Action #9 - ‘develop an IT spending transparency maturity assessment model by September 30, 2020’. Agencies can leverage this tool to support their Technology Business Management (TBM) Implementations; measuring current state and steering continued maturity based upon desired target state.      

This free Maturity Model is intended to help agencies adopt the TBM methodology and data standards. TBM is a value management framework that provides CIOs with standards and best practices to communicate the cost, quality and value of IT.  The Maturity Model was adapted from commercial and government TBM model best practices to fit the needs of all agencies, regardless of their current TBM maturity. It is available for use and while developed for agencies, applicability spans beyond federal sector.

The new TBM Maturity Model turns qualitative activities into quantitative metrics.  It provides a mechanism for agencies to measure progress and offers a way for teams and leadership to be aligned on what matters most.  Most important of all, it helps U.S. government agencies be more effective, efficient and accountable to the taxpayers they serve through transparency and continuous improvement.

It’s important for federal agencies to continuously improve their understanding of their IT portfolios so they can make better investments. These two resources are designed to give agencies a more complete picture of the current and future states of their IT portfolios to inform sound, financial decision making.” according to Daniel York, Director of IT Spending Transparency, Office of Government-wide Policy, General Services Administration.

Kelly Morrison, who served as the industry lead for this project shared, “This project is a great example of ACT-IAC engagement that addressed an action and advances government. The Maturity Model can be taken for both the current state and a timeframe in the future, which will help organizations prioritize where to put forth effort to move the needle.” Additionally, Morrison adds, “This project illuminated the need for a standard and I look forward to exploring how ACT-IAC and the TBM Council might collaborate on this and other efforts that could have broad reaching impact and value.”

The new model is now available and can be accessed from here. The accompanying IT Spending Transparency Maturity Model white paper is also available here.

A special thanks to Dan York, ACT-IAC IT Management and Modernization CoI Government Chair and Government Project Sponsor for this effort, our IAC industry volunteers, and government volunteers:

Alex Hurd, Department of Interior
Alice Jones*, Departmentof Energy
Ashley Novallis, Maryville Consulting Group
Bill Kasenchar*, General Services Administration
Blair Miller, Booz Allen Hamilton
Catrina Burgess*, Department of Labor
Glenn Acton, Department of Justice / Executive Office for Immigration Review 
Jason Jones, Grant Thornton
Kaija Quitslund, General Services Administration
Kelly Morrison, Grant Thornton
Kyle Carrick, General Services Administration
Laura Mills, Department of Energy
Laura Szakmary, General Services Administration
Matthew Aston*, Department of Interior
Michael Stevens, Booz Allen Hamilton
Mohammad Islam, General Services Administration
Naomi Gumbs, Department of Agriculture
Nicholas Strapko*, Department of Interior
Nicolas Ojeda*, General Services Administration
Patrick Phillips, Department of Treasury
Paul Hives, Perspecta Inc.
Rachel Crabtree*, General Services Administration
Rachel Norberg, US Courts
Rachel Payne, US Courts
Samuel Baidoo, National Oceanic and Atmospheric Administration
Sharon Hamer, Environmental Protection Agency
Shonna Evans-Thompson, Department of Veterans Affairs
Stacey Lemma, Government Accountability Office
Steven Bennett*, Department of Labor
Tatyana Niglio, PBG Consulting
Terry Tomlinson, Consumer Financial Protection Bureau
Ty Enmark, KPMG
Wil Morrison, Department of Interior
Zahra Sohani*, General Services Administration
* Industry supporting government

The open source TBM framework and taxonomy is governed by the TBM Council, a not-for-profit organization and overseen by a group of academic and commercial information technology executives.

Benchmarking – TBM’s Next Frontier
Developed by the ACT-IAC IT Management and Modernization Community of Interest
Date Released: September 30, 2020, Updated March 1, 2021

Technology Business Management (TBM) is a standardized multi-dimensional taxonomy that serves as an excellent framework to categorize and increase the transparency of IT spending within an organization. However, particularly in the Federal Government where agencies vary in terms of mission focus and technology needs, additional analytical methods are necessary to compare performance, gauge cost-effectiveness and efficiency of critical IT functions and services, and highlight potential improvement and savings opportunities. Benchmarking efforts, when leveraging TBM results as the data foundation, offer a genuine complementary capability by providing comparative data sets for industry peers and/or broader composite groupings, contextual best practices, and a useful means for influencing data-driven decision making.

Read the Executive Summary. If you would like a copy of the full paper, contact Nancy Delanoche.

Continuous Monitoring: Agency Assessment of NIST Controls and Monitoring
Developed by the ACT-IAC Cybersecurity Community of Interest
Date Released: August 10, 2020

This paper is an exploration of the NIST Cybersecurity Framework (CSF) and its overall usefulness to a government agency, specifically when it comes to evaluating continuous monitoring. In general, this paper aims to provide key insights into the NIST CSF and offer new ideas on how to improve upon existing or new frameworks within any organization. This paper includes:

  • Benefits and drawbacks of the framework and how it might apply to the agency.
  • Criticality and volatility scores given to subcategories within CSF and assessment of the helpfulness of those scores.
  • Examination of specific subcategories of the framework and recommendations on solutions and metrics to help determine the effectiveness of those subcategories as they relate to an agency.


This paper was written by Master of Science in Information Systems students at the Indiana University Bloomington in partnership with the ACT-IAC Cybersecurity COI and MITRE. 


Other Transaction Authority: Best Practices for Industry and Government
Developed by the ACT-IAC Acquisition Community of Interest
Date Released: July 10, 2020

Other Transaction Authorities (OTAs) are legally binding agreements that are different from traditional Federal contracts governed by the Federal Acquisition Regulation (FAR) and Agency policies and regulations, in addition to only being available for use by specific authorized agencies. Most agencies cite flexibility as a primary reason for the use of OTAs, considering that OTAs are generally used for research, development, testing, and evaluation (RDT&E) activities. OTAs neither follow a standard format, nor include terms and conditions or award processes required in traditional mechanisms, such as FAR-based contracts or Federal grants. Since Congress authorized 11 Federal agencies to use OTAs, their use has risen sharply since 2015.

Therefore, OTAs can help meet project requirements and mission needs faster than traditional procurement methods and provide the promise of attracting non-traditional providers that identify standard Federal processes, terms, and conditions as costly barriers to entry. There are many benefits to the appropriate use of OTAs, but there are also issues that both government and industry should consider. This paper discusses these issues and identifies a diverse set of approaches for how to best use OTA, exploring the topic from both industry and government perspectives.

There are 11 agencies granted OTA as of the writing of this document: The National Aeronautics and Space Administration (NASA), Department of Defense (DOD), Department of Energy (DOE), Department of Health and Human Services (HHS), Department of Homeland Security (DHS), Department of Transportation (DOT), National Institutes of Health (NIH), DOT’s Federal Aviation Administration (FAA), DHS’s Transportation Security Administration (TSA), DHS’s Domestic Nuclear Detection Office (DNDO), and DOE’s Advanced Research Projects Agency–Energy (ARPA-E).

5G Capabilities: Enabling Services and Innovation in the U.S. Federal Government
Developed by the 5G Working Group, ACT-IAC Networks and Telecommunications Community of Interest
Date Released: June 17, 2020

This whitepaper serves as a foundational tool in the understanding of 5G and use cases within the federal government. It introduces 5G services, concepts, related technologies, and how federal agencies can effectively apply 5G services to advance their missions and enhance citizen services.

5G services has the potential to help government agencies operate more effectively, save money, and improve the lives of American citizens. This potential derives from 5G’s ability to increase the value of government’s information assets, workforce, and citizen services.

This whitepaper reviews the history of 4G LTE, defines 5G, investigates the budget impacts of 5G, and examines use cases across the federal government.

Developed by the ACT-IAC Shared Services Working Group
Released: March 3, 2020

This paper examines the existing tools, applications, systems and organizations that comprise the shared services landscape in technology transfer and evaluates the potential for enhancing or developing a new shared service for this vital contributor to the US economy and national security. The paper is part of Project Bullseye, an ACT-IAC Shared Services Working Group initiative to identify Federal government mission and functional areas not historically part of shared services models that may benefit from the model. Data was gathered through interviews with eight contributors currently working in tech transfer in the federal sector as well as white and green papers, federal budgets, economic impact studies, and tech transfer policy documents. Because of their practical and detailed understanding of the complex T2 environment, the perspectives and information from our contributors is the bedrock of this report. The authors concluded that tech transfer shared services have significant potential value for national competitiveness and security, timely adaptation to fast changing technologies, and economic benefits, if the federal government is willing to address the challenges, needs, and opportunities identified in this report.

Developed by the DevOps Working Group, ACT-IAC Emerging Technology Community of Interest
Released: February 19, 2020

DevOps is both a new way of thinking and a new way of working. It is reshaping how organizations innovate and quickly deliver positive business outcomes. However, transitioning to DevOps requires an essential shift in attitudes and approach.  ACT-IAC developed this primer to be a guide to support the Federal government in its understanding and application of DevOps to support its mission.

This paper provides:

  • Case studies highlighting where agencies are in their DevOps adoption and implementation journey. It is a collection of lessons learned and ideas for how committed IT professionals can persist through the challenges and make progress.
  • A Maturity Model with stages of advancement which organizations can use to move toward a state of continuous improvement.
  • Recommendations from government and industry leaders to advance the DevOps journey.



Developed by: Artificial Intelligence Working Group, ACT-IAC Emerging Technology Community of Interest
Released: January 22, 2020

This Playbook immediately follows the ACT-IAC Artificial Intelligence/Machine Learning Primer and proposes a process and a series of phases to support the United States Federal Government in its understanding and application of artificial intelligence (AI) technologies to support its mission. Each phase contains a set of key activities organized in functional areas that go beyond just the technical aspects of AI but include management, people, process, and acquisition areas.

ACT-IAC AI playbook phases

AI has the potential to help government mitigate fraud, reduce errors, and lower the cost of paper-intensive processes, while enabling collaboration across multiple divisions and agencies to provide more effective and efficient services to citizens. Moreover, the adoption of AI may also allow government agencies to provide new value-added services to citizens which can generate new sources of revenue and achieve agency objectives.

Volume 1: Robotic Process Automation, Version 1

Developed by: Intelligent Automation Working Group, ACT-IAC Emerging Technology Community of Interest
Version 1 Released: October 30, 2019

This Playbook follows the ACT-IAC INTELLIGENT AUTOMATION PRIMER: An overview of the journey to intelligent automation. The President’s Management Agenda, Cross-Agency Priority Goal 6 – Shifting from Low-Value to High-Value Work encourages agencies to adopt emerging technologies such as RPA to automate administrative tasks.  RPA offers great potential for the government to cost-effectively reap benefits in the form of efficiency, accuracy, auditability, compliance, reduced process cycle time, and increased satisfaction for both citizens and employees.  RPA will help the government to absorb the coming wave of employee retirements and decreased budgets.

This playbook is intended as timely assistance for the many agencies who are considering RPA, running pilots or seeking to accelerate deployment.  The goal is to provide in-depth guidance for federal agencies to establish, operate and grow RPA programs, from understanding the capabilities and benefits through preparing the organization, evaluating software, governance, IT, implementation, operation, managing workforce impacts and scaling up.  

For non-members who would like a copy of this paper, contact Nancy Delanoche, Director for Communities of Interest.

ACT-IAC White Paper: IT Management Maturity Model Overview: In support of the implementation of the Federal IT Acquisition Reform Act (FITARA) Version 2.0
Developed by the IT Management and Modernization Community of Interest
Date Released: May 20, 2019
View web version of this resource

To support the implementation of FITARA, this paper proposes an updated IT Management Maturity Model to help agencies assess their maturity in six critical functions of IT management.  Since the initial development and implementation of this model in September 2015, additional federal government-wide initiatives, policies, and legislation were issued that tie directly into the tenets of FITARA and IT management. Additionally, agencies provided feedback based on direct experience implementing the model that was included in this update.

The key updates to the model include adding a cybersecurity function, adding Technology Business Management (TBM) attributes, strengthening the emphasis on modernization and incremental development throughout the model, building a stronger focus on software license management, ensuring connections between IT strategic planning and IT budget planning, and including IT workforce re-training to meet IT priorities.

Six functions of IT Management

  • Governance
  • Budget
  • Acquisition
  • Organization and Workforce
  • Program Management
  • Cybersecurity

In May 2018, the Federal CIO Council Services, Strategy, and Infrastructure Committee asked ACT-IAC to evaluate the technical maturity, availability for procurement, and important issues related to potential federal agency adoption of zero trust networking (ZTN) and software defined networking (SDN). Those technologies could radically transform and improve cybersecurity and data protection and sharing. And, the Enterprise Infrastructure Solutions (EIS) contract could provide the means for agencies to acquire those capabilities. The project began with market research, presentations and demonstrations, and evaluation of the underlying trust algorithms. The report was completed on April 18, 2019.

ACT-IAC White Paper: Modernizing Employee Mobility
Human Capital Analytics: Employee Relocation/Workforce Mobility Impact on Talent Management

Developed by: ACT-IAC Evolving the Workforce Community of Interest
Date Released: April 3, 2019

The President’s Management Agenda: Modernizing Government for the 21St Century sets out a vision for a Federal workforce rivaling those of the most prestigious, productive, and effective global companies. Workforce mobility plays a key role in enabling agencies to achieve recruitment and deployment goals. To meet citizens’ expectations for the highest level of service, it is critical to have the right employees, in the right position, at the right time, and at the right location. This report focuses primarily on employee relocation while recognizing the broader definition and areas that encompass workforce mobility. Facing an environment disrupted by rapid market change, digital technology, and the changing expectations of the workforce, ACT-IAC studied the use of employee relocation as a strategic talent management tool. 

This report provides:

  • An analysis of private sector practices and data used to leverage mobility to support their talent management strategy.
  • An analysis of Federal government employee relocation including the background and legal history, regulations, key organizations, and challenges unique to the government.
  • A Workforce Mobility Analytics Maturity Model, designed for both public and private sector organizations, to examine their current level of maturity and develop a path forward including recommended steps and assessment tools.
  • Recommendations to governing agencies including GSA, OPM, and OMB, and to government interagency groups to discuss and incorporate relevant actions.


For non-members who would like a copy of this paper, contact Nancy Delanoche, Director for Communities of Interest.

Developed by: Artificial Intelligence Working Group, ACT-IAC Emerging Technology Community of Interest
Date Released: March 12, 2019

This primer serves as a foundational tool in the understanding of artificial intelligence and machine learning (AI/ML) technology and, through the use cases, reveal how they can be applied to benefit the federal government and improve the lives of American citizens.

AI/ML has the potential to help government agencies operate more effectively, save money, improve their information security, and improve the lives of American citizens. The potential derives from its ability to increase the value of the government’s information assets (by enabling more data to be analyzed more quickly and more robustly) and workforce (by providing government knowledge workers with enhanced analytic tools and assistants).  

The technology can advance insights from petabytes worth of structured and unstructured data by significantly accelerating the assessment, clarification, and synthesis of government data. The adoption of AI services may also allow government agencies to better improve their prediction of new mission trends and stakeholder needs to effectively deliver services to citizens and achieve agency objectives.

For non-members who would like a copy of this paper, contact Nancy Delanoche, Director for Communities of Interest.

INTELLIGENT AUTOMATION PRIMER: An overview of the journey to intelligent automation
Developed by: Intelligent Automation Working Group, ACT-IAC Emerging Technology Community of Interest
Date Released: January 31, 2019

The goal of this primer is to help readers understand how they can adopt various automation technologies to make their businesses more effective. The term Intelligent automation marries artificial intelligence—including natural language processing, machine learning, and machine vision—with automation to replicate and/or imitate human actions and reasoning to perform tasks.

Intelligent Automation (IA) offers great potential to help government maximize efficiencies, increase compliance, and liberate human workers to focus on higher value tasks.

This primer provides definitions, use cases, technologies, benefits, and impacts to government including succinct education on the topic for federal agencies. As the market for IA technologies matures, these terms and definitions may evolve. The use cases presented are from across the US Federal as well as state government agencies showing how those agencies are realizing the benefits of intelligent automation. The impacts to human workers are analyzed as well as impacts to working processes, networks, and systems.

For non-members who would like a copy of this paper, contact Nancy Delanoche, Director for Communities of Interest.


Workforce Track Sessions at Imagine Nation ELC 2018
Outcomes and Summary of the Presentations

The ACT-IAC Evolving the Workforce COI organized sessions for the workforce track at Imagine Nation ELC 2018 (October 14-17 in Philadelphia).

Imagine Nation ELC 2018 brought together Government and Industry leaders to explore and develop innovative ideas and practical approaches fueled by bold thinking and creative energy.  For over 25 years, the Executive Leadership Conference has been a place where IT, Acquisition and Program leaders have met to share ideas and information focused on solving the Government’s biggest challenges.  For the 2018 conference, focus on the Government Workforce was added.

Talent Management – Aligning the Workforce to IT Modernization Goals and Priorities

Session Leader: Andrew McCoy, LearningTree Intl.
Andrew will give an overview of the session focused on what will be required to successfully transform the Government workforce as IT Modernization increasingly requires new IT (and other) oriented skills the session will include an overview of the challenges ahead, and multiple discussions of how to capture the current and future states, as well as how to transition to the required skillsets, both in the current workforce, and through better acquisition of outside workers.

Developing a Workforce for the 21st Century
Session Leader: Terri Shaffer, General Services Administration (GSA)
Terri will preview the session that will provide an overview of President’s Management Agenda (PMA) CAP Goal 3: Developing a Workforce for the 21st Century. Discussion will provide an in-depth understanding of how this will be accomplished by: actively managing the workforce (employee performance management and employee engagement); developing agile operations (reskilling and redeploying human capital resources); and acquiring top talent.

Investing in Learning as a Change Management Strategy – Where Has Training Made Organizational Performance Impacts?
Session Leader: Brian Green, Learning Tree International
Brian will preview the session that will explore the critical components of designing and implementing a learning strategy that delivers improved performance of organizational directives, employee engagement initiatives and cultural imperatives.  The moderator and panelists will discuss the unique and complex intersections of learning technology, learner access and the organizational ecosystem required to sustain change – notably the environment, opportunity and challenges.

Coming Impacts of Artificial Intelligence on the Government Workforce
Session Leader: Carrie VanDenbergh, Jefferson Consulting Grp.
Carrie will discuss the session focusing on the Office of Personnel Management and Office of Management and Budget’s recently emphasis on artificial intelligence as a shaping technology that will impact the Government workforce in multiple ways.  This session will highlight artificial intelligence evaluation projects throughout the Government, lessons learned so far, and the panelists’ insights on future developments in this area.

Technology Business Management (TBM) CXO Value Conversations
Developed by the IT Management and Modernization Community of Interest
Date Released: October 26, 2018

The adoption of Technology Business Management (TBM) is a major initiative within the President’s Management Agenda (PMA). Over the past twenty-four months, discussions around TBM implementation have grown significantly. The central theme of these discussions is the desire to improve business outcomes by making IT spending more transparent, and by facilitating TBM value discussions with key stakeholders.

You may be wondering, “What roles do different agency stakeholders play in achieving successful TBM adoption?”, “How can TBM improve IT financial transparency for the CXOs and stakeholders across the government?” and “What value does TBM bring to my agency?”

The ACT-IAC IT Management and Modernization Community (ITMM) of Interest (COI) discussed these questions with leaders in several federal agencies, with the industry community, and with academic researchers.  This document contains the results of these conversations.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.

Talent as a Service: "Reimagining how the federal government sources, recruits, and onboards talent" Part 2/2 (Concept of Operations)
Developed by the Evolving the Workforce Community of Interest
Date Released: October 24, 2018

The federal government has an opportunity to revolutionize the way it identifies, recruits, and onboards potential employees for federal employment. This Concept of Operations (ConOps) is a second document of the ACT-IAC Talent as a Service project and provides greater levels of detail for how the federal government can implement a systematic approach to identify, recruit, and onboard potential employees. This report delves further into concepts around pro-active sourcing, talent pools, workforce planning, process, policy, resources, and infrastructure. All integrated and designed with the goal of immediately improving the federal hiring process, reducing vacancies, expediting clearances, identifying mission critical skills, and improving the candidate experience.
Talent as a Service Framework
Read the Talent as a Service Executive Report (Part 1/2) here.
If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.

ACT-IAC White Paper: EIS: High Quality Proposal Timeline
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 25, 2018

The new Enterprise Infrastructure Solutions (EIS) contract awarded by GSA provides opportunities for Federal agencies to acquire leading-edge telecommunications, IT, and related services.  Industry’s ability to deliver high quality proposals in response to government solicitations is a major step towards use of EIS; more accurate, descriptive, and complete proposals provide clarity to the evaluation and award process, and reduce implementation, operations, and cost risks.  This paper describes several factors that have positive and negative effects on industry’s ability to deliver high-quality proposals, and outlines steps the government can take to improve the overall quality of industry proposals.  The first step in this process is to increase the information sharing between government and industry.  Additional approaches are described that government and industry can follow that improve the potential for high-quality proposals.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest

EIS: Alternatives to Full Service Option
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 25, 2018

Many Federal agencies have traditionally used GSA’s Full Service program to procure local telecommunications services. But since GSA announced plans to discontinue this service option, agencies must now determine the best path forward to continue to acquire and use these services in a “self-service” environment.  This paper describes the scope of services offered and the major functions provided under the Full Service model, then provides agencies with alternative solutions for these functions.  Also described are changes in contracting and operating procedures that agencies will need to consider as they transition away from the Full Service model.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest

Identity, Credential, and Access Management (ICAM) report published September 21, 2018. 

EIS Network Modernization Forum Summary
Developed by the ACT-IAC Networks and Telecommunications Community of Interest
Date Released: September 13, 2018

The first ACT-IAC forum on EIS Network Modernization was held on June 19, 2018 in Washington, DC.  This report summarizes the presentations, panel discussion, and interactive dialogue at the forum. Every effort was made to accurately capture the presentations and discussions.

At the forum, government agencies discussed their planned modernization efforts, contract transition, future strategies, proposed acquisition templates, and success stories where modernization efforts have already been accomplished. Through discussions from government and the Enterprise Infrastructure Solutions (EIS) awardees, the forum provided an opportunity to rethink and plan early transformational approaches to IT networks that can lead to efficiency, agility, improved performance and a reduction of cost.

If you are unable to download this report, contact Nancy Delanoche, Director for Communities of Interest.

Customer Experience Playbook: A Guide to Transform Service Delivery
Developed by the ACT-IAC Customer Experience Community of Interest
Date Released: June 30, 2018

This playbook was prepared by the ACT-IAC Customer Experience Community of Interest to help government leaders improve service to citizens.  Topics range from creating a culture of customer satisfaction to creating a customer experience office or program.   The framework and recommendations contained in the playbook are applicable to any government service.

“I am thrilled to see Customer Experience getting so much attention across government and I hope this CX Playbook is a helpful guide for agency leadership. As the government champion for the CX Playbook, I am excited to leverage it with my partners at VA.”
Marcella Jacobs
Executive Director, Digital Service
Department of Veterans Affairs
Washington, DC

For non-members who would like a copy of this Playbook, contact Nancy Delanoche, Director for Communities of Interest.