Presidential Election Project Papers Released

ACT-IAC published three new papers under its Agenda 2021 Presidential Election Project. The new papers expand on the topics introduced in the “Delivering Outcomes, Building Trust” capstone paper released in July:

The “Improving Customer Experience and Transforming Service Delivery” paper focuses on understanding customers, transforming service delivery, and measuring impact and increasing accountability.

The ”Accelerating Agility in Government” paper provides recommendations to enable the government to become more agile, proactive, and responsive to changes that affect the country.

The ”Transforming Infrastructure and Managing Risk” paper focuses on conducting better enterprise risk analysis and management, transforming our national infrastructure to better respond to disasters and attacks, and increasing collaboration at all levels of government.