NorthStar of ET: Achieving Omnichannel CX Excellence
“Omnichannel,” can be used to describe the numerous ways a service is provided and supported to the customer (e.g. phone, website, and branch offices.) Government Agencies are seeking the use of various emerging technologies to assist in delivering seamless experiences, content, and support for their wide-ranging services. The session will seek to gain insight into the unique challenges and exciting opportunities present when emerging technologies are recruited to improve CX.
- Audience members gain insight into various Government-wide initiatives aimed at creating and enhancing the omnichannel experience.