President’s Management Agenda Features 2017 Igniting Innovation Award Winner
The President’s Management Agenda (PMA) issued on March 20, 2018 features a success story about myUSCIS related to the goal of improving major acquisitions. In 2017, myUSCIS won the ACT-IAC Institute for Innovation Igniting Innovation award. Congratulations to the U.S. Citizenship and Immigration Services for this recognition of a job well done!
A key priority of the United States Citizenship and Immigration Services (USCIS) is to modernize E-Verify, which is part of the Verification Information System (VIS) used by more than 600,000 companies nationwide to validate employment eligibility to work in the U.S. Specific modernization goals include enhanced data analytics, decreased enrollment time, and improved timeliness of data collection and quality.
To achieve these goals, USCIS used an innovative two-step acquisition strategy, supported by a certified professional trained in IT-acquisition through an experiential program sponsored by the Office of Management and Budget’s US Digital Service and the Office of Federal Procurement Policy. First, USCIS entered a joint venture partnership with Commerce’s National Technology Information Service to find a suitable contractor to help develop and prototype a new customer service portal supported in the cloud. Following successful testing, USCIS then leveraged common-sense acquisition strategies to simplify and accelerate the competition for follow-on scaling of the portal, such as limiting proposal length from bidders, identifying the estimated contract price range in the solicitation, and conducting a one-day technical demo for bidders to prove their capabilities.
These efforts produced timely and quality results, capped by the award of a multimillion dollar contract in just four months after successful testing—half the time projected by the program office—and the subsequent launch of myUSCIS, my.uscis.gov. According to the Office of Management and Budget’s IT Dashboard, which helps agency program man-agers track performance against project goals, the contract has helped VIS meet key quality and efficiency performance targets, including reduced data inaccuracies. This site is also helping users decrease case status processing time by 30% and employer enrollment time by more than 45%. In 2017, myUSCIS was nominated by satisfied USCIS customers and won the American Council for Technology-Industry Advisory Council (ACT-IAC) Igniting Innovation Overall Award, which recognizes transformative Government and industry solutions to critical taxpayer problems. READ MORE