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Matthew Ford

Deputy Chief Customer Officer

Matthew Ford serves as Deputy Chief Customer Officer at the U.S. General Services Administration, where he develops and implements customer-centric strategies, programs, and digital experiences to support federal agencies across government. Previously, Matt has shepherded end-to-end design and business creation for large technology companies and social impact startups. Matt believes that design--as a tactical, organizational, and strategic driver--can transform our business, non-profit, and governmental institutions into levers of positive change.