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Life Events - Connecting Citizens to Services

 
 

Abstract

Planning and Architecture Shared Interest Group
Date Released: November 25, 2014

SYNOPSIS
Life Events (LE) offer government agencies and their partners a citizen-centered framework and approach to design, improve, and manage public services. Life Events help to refocus service delivery mechanisms -- emphasizing collaboration among service providers to deliver seamlessly integrated sets of citizen-centric services. The audience for this paper includes senior officials of government (elected and appointed) and executives in industry, non-governmental organizations (NGOs) and stakeholder organizations. Armed with an understanding of the use and benefits of Life Events, agencies can foster richer collaboration, identify new shared service opportunities, and improve delivery of high-value citizen-centric services.

Document Date: 
Nov 25, 2014
 
Author (organization): 
ACT-IAC
 
Document type: 
ACT-IAC Report
 
Interests: 
Customer Experience