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Life Events - Connecting Citizens to Services



Planning and Architecture Shared Interest Group
Date Released: November 25, 2014

Life Events (LE) offer government agencies and their partners a citizen-centered framework and approach to design, improve, and manage public services. Life Events help to refocus service delivery mechanisms -- emphasizing collaboration among service providers to deliver seamlessly integrated sets of citizen-centric services. The audience for this paper includes senior officials of government (elected and appointed) and executives in industry, non-governmental organizations (NGOs) and stakeholder organizations. Armed with an understanding of the use and benefits of Life Events, agencies can foster richer collaboration, identify new shared service opportunities, and improve delivery of high-value citizen-centric services.

Document Date: 
Nov 25, 2014
Author (organization): 
Document type: 
ACT-IAC Report
Customer Experience