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Improving the CX in FedRAMP

Improving the CX in FedRAMP

Monday, October 21, 2019 - 10:15am to 11:30am
TechKnow Showcase

Hub 1: Mission Modernization
Customer Experience: How to embed CX Strategy and Design Thinking into mission areas to ensure that Agile and HCD methods are effectively used to improve overall customer experience (CX)? The use case will leverage creative matrix process as well as building of a small rapid prototype, which will be focused on making Agencies better prepare for FedRAMP.

Use Case: How might we enhance the customer experience in preparing for a FedRAMP authorization?


Ashley Mahan – FedRAMP Director (Acting), General Services Administration