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In response to members’ requests about  “What ACT-IAC is focusing on”, the information below identifies the most important topics ACT-IAC is addressing and how members and government can get involved. We plan to update this page on a regular basis as new topics emerge and old ones are retired.

Government members who want more information should contact Mike Howell at

Industry who want to join ACT-IAC or hear more information should contact April Davis at or Carol Miller at

The President's Management Agenda (PMA) was released March 20, 2018. The President’s Management Agenda lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people. ACT-IAC leadership decided to focus ACT-IAC’s projects and activities for the coming year on supporting the PMA. The attached document shows the alignment of ACT-IAC’s projects and activities with the PMA Cross-Agency Priority (CAP) goals. Download this document to see how ACT-IAC is supporting the PMA goals.

Acquisition Innovation

Acquisition policy is an overarching topic for ACT-IAC.  Our activities focus on innovation of the acquisition process to deliver technology solutions. 

Some of the activities within ACT-IAC include:

  • An Acquisition Community of Interest that serves as a knowledge network of government acquisition professionals, contractors, academics, and others who share information and experience about acquisition challenges, developing and piloting innovative solutions, and disseminating best practices.
  • Cloud Acquisition for Federal Enterprises (Cloud CAFE) project
  • Myth-Buster programs to clarify policy
  • DOD 809 Working Group provided suggestions to DOD on acquisition improvements
  • Accelerating IT Modernization Through Acquisition Innovation Initiative


The ACT-IAC Institute for Innovation, in coordination with the Acquisition and IT Management and Modernization Communities of Interest (COIs), is conducting an "Accelerating IT Modernization Through Acquisition Innovation Initiative".  The initiative is designed to speed the adoption of innovative acquisition practices to accelerate the IT modernization called for in the President’s Management Agenda (PMA).  The initiative is sponsored by OMB’s Office of Federal Procurement Policy and led by Tim Cooke, who successfully led the ACT-IAC Acquisition Excellence Conferences in 2017 and 2018. The initiative has four teams focused on successful acquisitions of modern technology, acquisition process improvement, resources and authorities that enable enhanced acquisition, and successful buying organizations and what makes them successful.

Learn more about Acquisition Innovation


ACT-IAC is actively engaged with the assessment and evaluation of the Blockchain technology – a transparent, trusted, publicly accessible ledger that allows for secure transfers of encrypted information.  Through our Emerging Technology Community of Interest (COI), Blockchain events, and the Institute of Innovation, ACT-IAC is becoming the collective point of knowledge for this distributed database. 

    Some specific activities include:

    Learn more about Blockchain

    Customer Experience

    ⇒ Download the CX Playbook Now

    People deserve government services that are easy to find, use, and understand, on par with services delivered by the private sector. Improving the citizens’ experience with government requires technology, people, process improvements, and culture change.  Customer experience is the overall perception that customers have of an agency, organization, or service.

    ACT-IAC's Customer Experience Community of Interest (CX COI) developed a playbook intended to help government leaders improve service to citizens, with guidance on how to establish a customer experience office or program, which can transform services across an entire agency.  Whether customers are veterans, college students, taxpayers, immigrants, seniors, employees, or other federal agencies, the framework and recommendations provided in this playbook can be applied to improve any government service. Download playbook now.

    Other Available Resources:

    Learn more about Customer Experience

    Enterprise Infrastructure Solutions (EIS)

    ⇒ Download the new EIS white papers now

    The General Services Administration's 15-year, $50 billion Enterprise Infrastructure Services (EIS) contract that replaces Networx, will serve as the government’s primary vehicle for telecommunications related services, including high-speed Internet, government hosting services, security encryption protocols, and many more products and services.

    ACT-IAC is the first trade organization to work with all ten of the companies that have been awarded a component of the EIS contract through the EIS Network Modernization Work Group. The group desires to be a trusted voice and advisor to agencies and industry for the execution phase of GSA’s EIS Transition by building a collaborative forum for leaders in government (OMB, GSA, GAO, and Congress) and industry along with representatives from each contract winners to open the channels of communication and produce a set of independent best practices that can be implemented in a multi-phased approach.

    As a precursor to EIS, ACT-IAC’s NS2020 Working Group served as a liaison between GSA, Government and Industry to drive collaborative conversations around NS2020 timelines, vehicle requirements, and transition.  According to GSA, nine of the 12 ACT-IAC recommendations have been implemented. More information here.


    Learn more about Enterprise Infrastructure Solutions (EIS)


    Nearly four-fifths of executives at healthcare providers and payers say their information technology has been compromised by cyber-attacks. Since many organizations achieved their interconnectivity by evolution, resulting in inadequate controls, investment in cybersecurity needs to become part of a cohesive, coordinated digital strategy. Effective, low-cost mechanisms are already in place to shield against many elements of the cyber threat. However, far too often executive leaders wait until they are compromised to test their response plans or do not fully embrace cyber as a business risk.

    Recent ACT-IAC activities have focused on cybersecurity for Health IT and the application of mobile technologies for healthcare solutions.  Future plans include a Health Innovation Day in early 2018 and continued investigation into the application of artificial intelligence and predictive analytics for healthcare applications.

    Learn more about Healthcare

    Identity, Credential, & Access Management (ICAM)

    Identity, Credential, and Access Management (ICAM) plays a critical role in managing and securing access to digital and physical resources. ICAM supports an organization’s mission by reducing the chances of successful cyber-attacks across the organization’s information systems and facilities. A well-structured ICAM program reduces costs, simplifies user management, secures access to information, and protects resources across organizations. 

    Recent ICAM Initiatives include:

    • 2018 Identity and Access Management Forum September 11, 2018
    • ACT-IAC White Paper entitled "Identity, Credential, and Access Management (ICAM) Challenges, Best Practices, and Recommendations"


    Learn more about Identity, Credential, & Access Management (ICAM)

    IT Modernization

    ⇒ Download the TBM Paper Now

    Many federal agencies rely on decades-old, obsolete technologies to support critical mission programs, essential functions, and daily operations.

    Agencies are challenged to provide a secure environment as access becomes increasingly open and legacy systems potentially lack the flexibility to adapt to these changing needs. Modernizing legacy systems can be very challenging, risky, costly, and resource intensive; but, with the right strategic approach, the risks can be mitigated and costs lowered.

    ACT-IAC is continually developing resources to assist agencies successfully plan and manage their legacy system modernization efforts.

    Resources Developed:


    Current Projects:


    Learn more about IT Modernization

    Workforce Management

    ⇒ Download the Talent as a Service Concept of Operations Now

    Developing a Workforce for the 21st Century is a key driver of transformation identified in the 2018 President's Management Agenda and is part of ACT-IAC's strategic priority.

    Through the Evolving the Workforce Community of Interest, ACT-IAC endeavors to:

    • Advance the President’s Management Agenda (PMA) through projects, meetings, and conference presentations to Develop the Federal Workforce for the 21st Century
    • Provide a forum for studies and analysis of public sector human capital management issues
    • Provide regular information and access to Federal Human Capital experts through our monthly program offerings, ongoing projects, and workforce sessions at Imagine Nation
    • Partner with government agencies to pilot and apply recommendations from COI projects and studies
    • Bridge communication between the IT and HR communities within the federal government


    President's Management Agenda Cap Goal 3

    Current and Previous ACT-IAC Initiatives Include:


    Learn more about Workforce Management

    Zero Trust Networking

    In May 2018, the Federal CIO Council Services, Strategy, and Infrastructure Committee asked ACT-IAC to evaluate the technical maturity, availability for procurement, and important issues related to potential federal agency adoption of zero trust networking (ZTN) and software defined networking (SDN). Those technologies could radically transform and improve cybersecurity and data protection and sharing. And, the Enterprise Infrastructure Solutions (EIS) contract could provide the means for agencies to acquire those capabilities. The project began with market research, presentations and demonstrations, and evaluation of the underlying trust algorithms. Future phases could include assessment of implementation issues, policy issues, and pilot projects.

    Learn more about Zero Trust Networking