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The information below identifies the most important topics ACT-IAC is currently addressing, how members can get involved, and available resources on those topics. We plan to update this page on a regular basis as new topics emerge and old ones are retired.

Government members who want more information should contact Mike Howell at [email protected]

Industry who want to join ACT-IAC or hear more information should contact April Davis at [email protected] or Carol Miller at [email protected].

The President's Management Agenda (PMA) was released March 20, 2018. The President’s Management Agenda lays out a long-term vision for modernizing the Federal Government in key areas that will improve the ability of agencies to deliver mission outcomes, provide excellent service, and effectively steward taxpayer dollars on behalf of the American people. ACT-IAC leadership decided to focus ACT-IAC’s projects and activities for the coming year on supporting the PMA. The attached document shows the alignment of ACT-IAC’s projects and activities with the PMA Cross-Agency Priority (CAP) goals. Download this document to see how ACT-IAC is supporting the PMA goals.

Acquisition Innovation

⇒ Acquisition innovation featured at Acquisition Excellence Conference

Acquisition policy is an overarching topic for ACT-IAC.  Our activities focus on innovation of the acquisition process to deliver technology solutions. 

Some of the activities within ACT-IAC include:

  • An Acquisition Community of Interest that serves as a knowledge network of government acquisition professionals, contractors, academics, and others who share information and experience about acquisition challenges, developing and piloting innovative solutions, and disseminating best practices.
  • Myth-Buster programs to clarify policy
  • DOD 809 Working Group provided suggestions to DOD on acquisition improvements
  • Accelerating IT Modernization Through Acquisition Innovation Initiative

Current and Upcoming Projects and events

  • The ACT-IAC Institute for Innovation, in coordination with the Acquisition and IT Management and Modernization Communities of Interest (COIs), is conducting a project to speed the adoption of innovative acquisition practices in support of the goals in the President’s Management Agenda (PMA).  The initiative is sponsored by OMB’s Office of Federal Procurement Policy and led by Tim Cooke. In 2019, the project created the "Periodic Table of Acquisition Elements" - a platform to capture best practices across the acquisition lifecycle. Efforts in the coming year will focus on maturing the platform, enhancing its content, and promoting its adoption and use.


Learn more about Acquisition Innovation

Artificial Intelligence

=> Attend the Emerging Technology and Innovation Conference, May 25-26, 2021

Artificial intelligence, using the data from complex systems that have been gathered from a variety of sources, combined with predictive analytics, and machine learning technology, is being used by many agencies in creative ways to analyze data, determine patterns, and project outcomes.  Government applications of AI are proliferating, and a growing number of federal agencies are exploring the applications of  AI to their organization’s core missions and operations. ACT-IAC is assisting the Government by providing insight on how AI can enable them to better meet their mission.

Intelligent Automation marries artificial intelligence—including natural language processing, machine learning, and machine vision—with automation. This convergence of technologies produces automation capabilities that dramatically elevate business value and competitive advantages.   It is already helping companies transcend conventional performance tradeoffs to achieve unprecedented levels of efficiency and quality.

The White House recently issued an executive order (December 8, 2020) on "Promoting the Use of Trustworthy Artificial Intelligence in the Federal Government."


AI Resources

Intelligent Automation/RPA Resources


Learn more about Artificial Intelligence


⇒ ACT-IAC Digital Transformation Summit: Accelerating Federal Adoption of RPA, AI, and Blockchain

ACT-IAC is actively engaged with the assessment and evaluation of the Blockchain technology – a transparent, trusted, publicly accessible ledger that allows for secure transfers of encrypted information.  Through our Emerging Technology Community of Interest (COI), Blockchain events, and the Institute of Innovation, ACT-IAC is becoming the collective point of knowledge for this distributed database. 

Current and Upcoming Projects and events

  • Use of Blockchain in Federal Acquisitions



      Learn more about Blockchain

      Customer Experience

      ⇒ ACT-IAC Associates Webinar: Chatbots, AI and The Future of Customer Experience

      People deserve government services that are easy to find, use, and understand, on par with services delivered by the private sector. Improving the citizens’ experience with government requires technology, people, process improvements, and culture change.  Customer experience is the overall perception that customers have of an agency, organization, or service.

      ACT-IAC's Customer Experience Community of Interest (CX COI) developed a playbook intended to help government leaders improve service to citizens, with guidance on how to establish a customer experience office or program, which can transform services across an entire agency.  Whether customers are veterans, college students, taxpayers, immigrants, seniors, employees, or other federal agencies, the framework and recommendations provided in this playbook can be applied to improve any government service. Download playbook now.

      Current and Upcoming Projects and events

      • Refresh the CX Playbook to include OMB A-11 and 21st Century IDEA
      • Survey CX landscape across government
      • CX On Ramp (Introductory-level session on CX; Explore tailored, Government-only and Industry-only sessions)
      • CX Best Practices Exchange Session
      • CX Summit


      Learn more about Customer Experience

      Data Driven Decision Making

      The Foundations for Evidence-Based Policymaking Act of 2018 and the Federal Data Strategy created challenging new requirements for federal agencies. ACT-IAC undertook the Data-Driven Decision Making project to help government agencies address these requirements. The project report contains a data management maturity model, a self-assessment tool, and keys to success based on interviews with thirteen federal agencies. The report is available on ACT-IAC's website at:

      "The ability to curate data and to use supporting technologies like data analytics, robotic process automation, and artificial intelligence to make better decisions is critical to the delivery of government missions. In order to derive the best value from data, it must be managed strategically. Projects and programs focused on data management and appropriate use will help the government achieve its strategic goals, enhance services to citizens, and improve government operations," said Federal Deputy CIO Margie Graves.

      Due to the importance and timeliness of this topic, ACT-IAC is pursuing several activities to address the increased focus on managing and using data.




      Learn more about Data Driven Decision Making


      ⇒ Join the New ACT-IAC Health Community of Interest (COI)

      Nearly four-fifths of executives at healthcare providers and payers say their information technology has been compromised by cyber-attacks. Since many organizations achieved their interconnectivity by evolution, resulting in inadequate controls, investment in cybersecurity needs to become part of a cohesive, coordinated digital strategy. Effective, low-cost mechanisms are already in place to shield against many elements of the cyber threat. However, far too often executive leaders wait until they are compromised to test their response plans or do not fully embrace cyber as a business risk.

      Recent ACT-IAC activities have focused on cybersecurity for Health IT and the application of mobile technologies for healthcare solutions.  Future plans include continued investigation into the application of artificial intelligence and predictive analytics for healthcare applications.

      The Health COI held it's kick-off meeting in early September and are now accepting applications for various leadership positions. Click here for more information.

      Some specific activities include:


      Learn more about Healthcare

      IT Modernization

      ⇒ Download the IT Management Maturity Model Version 2 Now

      Many federal agencies rely on decades-old, obsolete technologies to support critical mission programs, essential functions, and daily operations.

      Agencies are challenged to provide a secure environment as access becomes increasingly open and legacy systems potentially lack the flexibility to adapt to these changing needs. Modernizing legacy systems can be very challenging, risky, costly, and resource intensive; but, with the right strategic approach, the risks can be mitigated and costs lowered.

      ACT-IAC is continually developing resources to assist agencies successfully plan and manage their legacy system modernization efforts.

      Current and Upcoming Projects and events

      • Expand FITARA Implementation Guidance
      • IT Modernization Best of Breed & Case Studies
      • Analysis of IT Legislation
      • Micro Modernization through Harvesting Legacy Systems
      • Align Digital 21st Century Workforce to Match IT Modernization Efforts
      • Accelerating Acquisition Innovation in Support of PMA Goals
      • ZeroTrust Cyber
      • Blockchain
      • Artificial Intelligence (AI) and Intelligent Automation (IA)/RPA
      • DevOps
      • Federal Agency IT Change Management
      • 5G
      • Network Modernization (EIS)
      • 2020 Presidential Transition Papers
      • Learning from the Success of Others


      Current Projects:


      Learn more about IT Modernization

      Workforce Management

      Developing a Workforce for the 21st Century is a key driver of transformation identified in the 2018 President's Management Agenda and is part of ACT-IAC's strategic priority.

      Through the Evolving the Workforce Community of Interest, ACT-IAC endeavors to:

      • Advance the President’s Management Agenda (PMA) through projects, meetings, and conference presentations to Develop the Federal Workforce for the 21st Century
      • Provide a forum for studies and analysis of public sector human capital management issues
      • Provide regular information and access to Federal Human Capital experts through our monthly program offerings, ongoing projects, and workforce sessions at Imagine Nation
      • Partner with government agencies to pilot and apply recommendations from COI projects and studies
      • Bridge communication between the IT and HR communities within the federal government


      President's Management Agenda Cap Goal 3

      Current and Upcoming Projects and events

      • Implementation of Talent as a Service (TaaS) ConOps & Modernizing Employee Mobility Report Recommendations
      • Align Digital 21st Century Workforce to Match IT Modernization Efforts
      • Develop a Playbook on Federal Agency IT Change Management



      Learn more about Workforce Management

      Zero Trust Cybersecurity

      In May 2018, the Federal CIO Council Services, Strategy, and Infrastructure Committee asked ACT-IAC to evaluate the technical maturity, availability for procurement, and important issues related to potential federal agency adoption of zero trust cybersecurity. Zero trust approaches could radically transform and improve cybersecurity and data protection and sharing. And, the Enterprise Infrastructure Solutions (EIS) contract could provide the means for agencies to acquire those capabilities. The project began with market research, presentations and demonstrations, and evaluation of the underlying trust algorithms. The report was completed on April 18, 2019. Click here to read the report. The Phase 2 of the project was launched soon after.

      ACT-IAC’s Cybersecurity Community of Interest recently unveiled the results of the second phase of the Zero Trust project. At the May 6 briefing, the project team discussed their work related to potential federal agency adoption of zero trust security and modernizing cybersecurity. The team produced Zero Trust Use Cases and published a white paper entitled Zero Trust Report: Lessons Learned from Vendor and Partner Research. In addition, Alper Kerman from National Cybersecurity Center of Excellence/ National Institute of Standards and Technology presented "Implementing a Zero Trust Architecture."   The event also featured a panel of state CISOs and CIO who discussed Zero Trust efforts on a state level. The panel included James Weaver, North Carolina Chief Information Officer, Maria Thompson, North Carolina Chief Risk Officer, and Michael Watson, Virginia Chief Information Security Officer, andmoderated by Dan Jacobs, Cybersecurity Lead for the GSA Centers of Excellence. This panel resulted from ACT-IAC’s partnership with the National Association of State Chief Information Officers (NASCIO) under our “Expanding Our Reach Nationally” strategy goal.  The presentation materials and recording of the event are available online at

      Current and Upcoming Projects and events

      • The next phase of the Zero Trust Cyber project will be once again be led by the Cyber COI. The project team and the government sponsor are currently deliberating on the focus of the next phase.


      Learn more about Zero Trust Cybersecurity