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Healthcare.gov: CMS Management of the Federal Marketplace - a Case Study

 

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Abstract

This case study by the HHS Office of the Inspector General examines implementation of HealthCare.gov and the Federal Marketplace by the Centers for Medicare & Medicaid Services (CMS), from passage of the Affordable Care Act (ACA) in 2010 through the second open enrollment period in 2015. As required by the ACA, HealthCare.gov is the Federal website that facilitates purchase of private health insurance for consumers who reside in States that did not establish health insurance marketplaces. At its launch on October 1, 2013, and for some time after, HealthCare.gov users were met with website outages and technical malfunctions. After corrective action by CMS and contractors following the launch, CMS ended the first open enrollment period with 5.4 million individuals having selected a plan through the Federal Marketplace.

 

Document Date: 
Feb 24, 2016
 
Author (organization): 
Department of Health and Human Services
 
Document type: 
Publication
 
Interests: 
Acquisition
Customer Experience
Healthcare
Technology Management