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Community name from netFORUM (do not change)

Customer Experience Community of Interest



The Customer Experience COI strives to change the culture in government and industry to understand what is needed to be customer-centric. This includes all aspects of supporting the citizen journey, from understanding customer expectations through training and educating leaders to understand the importance of being customer-centric. This COI focuses on culture, training & professional development, innovation, agency support, and tools & practices to break down barriers to improving the overall customer experience. 

Current and recently completed projects include:


Participation is a Member Benefit

Participation in a Community of Interest is limited to ACT-IAC members only.  If you are an ACT-IAC member please log in above with your member account.  For information on becoming a member or go to the Join ACT-IAC page.  If you require additional help, contact April Davis at [email protected] or call (703) 208-4800.