Getting started with intelligent automation

Abstract

As agencies look to automation to lower costs, improve efficiency and achieve higher customer satisfaction, many wonder where to start.  To start them on their journey, ACT-IAC created the Intelligent Automation Primer.

The document defines IA as the marriage of automation with artificial intelligence, but not all automation need be so sophisticated. It can range from desktop automation tools that leverage scripts and macros, to robotic process automation that uses simple rules to process structured data, to enhanced RPA, which addresses more-complex tasks using unstructured data from multiple sources.

Key concepts in the primer include:

  • Smart workflows that integrate human-and software-based tasks, streamline workflows and track a process's status.
  • Chatbots that recognize user input and provide a response.
  • Virtual assistants that tap into a user's context to deliver appropriate responses.
  • Artificial intelligence that includes technologies such as machine learning, natural language processing, cognitive agents and computer vision.
Document Date
Author (organization)
GCN
Document type
News Article
Interests
Emerging Technology
Interests
Emerging Technology