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Shared Services Summit 2020

Wednesday, September 16, 2020 - 12:00pm to 4:00pmThursday, September 17, 2020 - 8:00am to 12:00pm
Venue Address: 
VIRTUAL
Wednesday, September 16, 2020 - 12:00pm to 4:00pmThursday, September 17, 2020 - 8:00am to 12:00pm
2020-09-16 07:30:00 2020-09-17 17:00:00 America/New_York Shared Services Summit 2020 See more details at: https://www.actiac.org/events/shared-services-summit-2020 VIRTUAL, , ,
Venue Address: 
VIRTUAL

Training Fees:
Government: $0.00
IAC Members: $295.00
Non Members: $295.00

Platinum Sponsors
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Gold Sponsor
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Silver Sponsor
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Exhibitor
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Event Details

Overview

overview    

As stated in the Office of Management Budget, Memo-19-16, Shared Services will create efficiencies and optimize the workforce by shifting resources to higher value work and reducing duplication across agencies.  The President's Management Agenda (PMA) identifies Cross-Agency Priority (CAP) goals to target those areas where multiple agencies must collaborate to effect change and report progress.  This is the fifth Summit being held on Shared Services in which the speakers will provide you case studies, updates, and changes from the last year's conference.  In addition, this year's conference is a collaborative endeavor between ACT-IAC and the Shared Services Leadership CoalitionJoin us for a great event.

Purpose

Keeping shared Services in the forefront as we look to transform government

objectives

  • Provide success stories and experiences that can assist attendees in doing things better, faster and cheaper
  • Demonstrate to attendees what is available and possible with Shared Services
  • Obtain one or two actionable activities that can be shared and executed at the office in a short period of time
  • Share experience of all professional communities such as Human Resources, finance, logistics, training, information technology, security, grants management, health, customer experience

 

Outcomes

  • You will have a clear understanding of what Shared Services is and what is happening in Shared Services across government
  • You will know who the players are in government and industry
  • You will have a clearer understanding of what is ahead for shared services
  • You will know how you can support Shared Services NOW

keynote

Bruce Mehlman, Founder Mehlman Castagnetti Rosen and Thomas (Confirmed)
Emily Murphy, Administrator, General Services Administration (Confirmed)
Earl Pinto, Deputy Associate Administrator, Office of Shared Solutions and Performance Improvement, General Services Administration (Confirmed)
Michael Rigas, Acting Deputy Director for Management, Office of Management and Budget (Confirmed)
Maria Roat, Deputy Federal Chief Information Officer, Office of the Chief Information Officer, Office of Management and Budget (OMB) (Confirmed)
Sonal Shah, Executive Director, Beeck Center for Social Impact + Innovation, Georgetown University (Confirmed)

presenters

Jonathan Alboum, Digital Strategist for Federal Government, ServiceNow (Confirmed)
Gerard Badorrek, Chief Financial Officer and Executive Sponsor of RPA Community of Practice, General Services Administration (Confirmed)
Alice Bettencourt, Deputy Assistant Secretary for Grants and Grants QSMO Executive Lead, Department of Health and Human Services (Confirmed)
Wayne Bobby, Director of Business Development, Oracle (Confirmed)
Susan Fallon Brown, Vice President of Global Strategy and Business Development, Monster Government Solutions (Confirmed)
Dan Chenok, Executive Director, Center for The Business of Government, IBM (Confirmed)
Adam, Daulton, Chief, Defense Finance and Accounting Service, Human Resources, Regional Services Center (Confirmed)
Sean Follin, Senior Consultant, The Clearing (Confirmed)
Ronna Garrett, Director, Program Development, YRCI (Confirmed)
Steve Goodrich, President and Chief Executive Officer, The Center for Organizational Excellence, Inc. (Confirmed)
Amy Haseltine, Director, Quality Service Management Office for Civilian HR Transaction Service and NewPay Program Management Office, General Services Administration (Confirmed)
Christopher Hegedus, Vice President and General Manager, General Dynamics Information Technology (GDIT), (Confirmed)
Jacqueline JonesDeputy Assistant Secretary for Administrative Services, Department of the Interior (Confirmed)
Dave Mader, Chief Strategy Officer, Civilian Sector, Deloitte Consulting (Confirmed)
Stephanie Mango, Senior Vice President, CGI Federal (Confirmed)
John Marshall, Founder and Chief Executive Officer, Shared Services Leadership Coalition (Confirmed)
Matthew J. Miller, Deputy Commissioner, Bureau of the Fiscal Service, U.S. Department of Treasury (Confirmed)
Thomas Muir, Director, Washington Headquarters Service and Acting Director Administration and Organizational Policy, Department of Defense (Confirmed)
Ken Newton, Service Delivery Directorate Director, NASA Shared Services Center, National Aeronautics & Space Administration (Confirmed)
Regina Perkins, Senior Principal, The Clearing (Confirmed)
Charlotte Phelan, Assistant Commissioner, Office of Travel, Transportation & Logistics, Federal Acquisition Service, U.S. General Services Administration (Confirmed)
Robert Shea, National Managing Principal, Public Policy, Grant Thornton Public Sector (Confirmed)
James Sheire, QSMO Branch Chief, Cybersecurity and Infrastructure Security Agency (CISA), (Confirmed)
Bryan Slater, Assistant Secretary for Administration and Management, U.S. Department of Labor (Confirmed)
Amy Titus, Managing Director, Government and Public Service for Human Capital, Deloitte Consulting (Confirmed)
Jd Walter, PhD, Independent Consultant and Researcher (Confirmed)
Dave Wennergren, Chief Executive Officer, ACT-IAC (Confirmed)
Robert Wuhrman, Enterprise Solution Architect, General Services Administration (Confirmed)

training credits

The individuals who successful complete this program are eligible for 8 Continuous Learning Points (CLP).

Individuals seeking CLPs may obtain their CLPs by visiting the event registration desk at the end of the event or by sending an email request to training @actiac.org.  (Mail to:  training@actiac.org)

cancellations

Registration cancellations made on or before August 27, 2020 will receive a refund.  Registration fees are non-refundable starting August 28, 2020.  No-shows will be charge the full registration fee.  Substitutions are available at any time for no fee.  Cancellation requests must be submitted in writing to cmiller@actiac.org.  Requests for cancellations will not be accepted by telephone.

Agenda

Agenda - By Date

Wednesday, September 16, 2020

11:45 am to 12:00 pm
Registration and Welcome

John Marshall, Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

12:00 pm to 12:30 pm
Opening Remarks Keynotes

Fireside Chat

David Wennergren, Chief Executive Officer, ACT-IAC, Moderator

Emily Murphy, Administrator, General Services Administration (Confirmed)
Maria Roat, Deputy Federal Chief Information Officer, Office Of The Chief Information Officer, Office Of Management And Budget (OMB)(Confirmed)

12:30 pm to 2:00 pm
What Progress/Advancements have we made in Enterprise Shared Services?

Enterprise View - Government and Industry:

The panelists will be asked to respond to the comments offered by Emily Murphy and Maria Roat, co-leaders of the "Sharing Quality Services" CAP Goal iinitiative and to add their own observations about recent progress from a government and industry perspective.

Dave Mader, Chief Strategy Officer, Civilian Sector, Deloitte Consulting (Confirmed), Moderator/Facilitator

Stephanie Mango, Senior Vice President, CGI Federal
Earl Pinto, Deputy Associate Administrator, Office of Shared Solutions and Performance Improvement, General Services Administration (Confirmed)

QSMO View:

The Quality Service Management Offices (QSMO's) will discuss progress and challenges in standing up new marketplaces of modernized commercial and government shared services.

Alice Bettencourt, Deputy Assistant Secretary for Grants and Grants QSMO Executive Lead, Department of Health and Human Services (Confirmed)
Amy Haseltine, Director, Quality Service Management Office for Civilian HR Transaction Service and NewPay Management Office, General Services Administration (Confirmed)
Matthew J. Miller, Deputy Commissioner, Bureau of the Fiscal Service, U.S. Department of Treasury (Confirmed)
James Sheire, QSMO Branch Chief, Cybersecurity and Infrastructure Security Agency (CISA), (Confirmed

2:00 pm to 2:15 pm
BREAK
2:15 pm to 3:45 pm
How might we build a more robust partnership between government and industry for results?

How to leverage existing commercial practices (standards, solutions and financing) directly into government?

This fireside chat will discuss critical challenges and lessons learned in leveraging industry-leading solutions in the Federal marketplace, including setting standards that meet government customer requirements without impeding market-ready commercial solutions, and leveraging industry investment to accelerate government modernization.

Dan Chenok, Executive Director, Center for The Business of Government, IBM, Moderator
Rob Wuhrman, Enterprise Solutions Architect, Office of Government-wide Policy, General Services Administration (Confirmed)

How do we partner to create a better customer experience?

The shared services value proposition creates a bargain between managers and employees that services to end users will be improved as agencies give up control of service delivery to a new provider.  The panelists will discuss the importance of creating a superior customer experience as way of gaining trust and buy-in from the workforce and delivering on their end of the bargain.

Sean Follin, Senior Consultant, The Clearing, Moderator

Jonathan Alboum, Digital Strategist for Federal Government, ServiceNow (Confirmed)
Thomas Muir, Director, Washington Headquarters Service and Acting Director Administration & Organizational Policy, Department of Defense (Confirmed)
Bryan Slater, Assistant Secretary for Administration and Management, U.S. Department of Labor (Confirmed)

What are best practices for implementation within government and industry partnerships?

Shared services success or failure is usually determined by the effectiveness of implementation efforts on the ground.  The panelists will share their experiences leveraging government-industry partnerships tpo bring out the best both sides have to offer in driving successful outcomes in decisive implementation challenges.

Christopher Hegedus, Vice President and General Manager, General Dynamics Information Technology (GDIT), Moderator
Jacqueline Jones, Deputy Assistant Secretary for Administrative Services, Department of the Interior (Confirmed)
Kenneth Newton, Service Delivery Directorate Director, NASA Shared Services Center, National Aeronautics and Space Administration (NASA), (Confirmed)
Charlotte Phelan, Assistant Commissioner, Office of Travel, Transportation & Logistics, Federal Acquisition Service, U.S. General Services Administration
(Confirmed)

3:45 pm to 4:00 pm
Wrap up and "What's Possible Tomorrow"

Mr. Shea will provide his distinctive take on the day's events and offer insights about what's possible for Federal shared services in the years ahead.

Robert Shea, National Managing Principal, Public Policy, Grant Thornton Public Sector (Confirmed)

Thursday, September 17, 2020

8:00 am to 8:10 am
Welcome Back and Recap of Day One Highlights

John Marshall,  Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

8:10 am to 9:55 am
What's Next?

Wayne Bobby, Director of Business Development, Oracle, Introduction of Keynotes

Individual Presentations from the following Keynotes:

Bruce Mehlman, Founder, Mehlman Castagnetti Rosen and Thomas (Confirmed)
     Mr. Mehlman will provide a perspective on the political landscape and the factors most likely to influence the outcome of the 2020 elections

Michael Rigas, Acting Deputy Director for Management, Office of Management and Budget (Confirmed)
     Mr. Rigas will offer a perspective about what to expect in a President's Management Agenda should President Trump be re-elected.

Sonal Shah, Executive Director, Beeck Center for Social Impact + Innovation, Georgetown University (Confirmed)
     Ms. Shah will offer a perspective about what to expect in a President's Management Agenda from a potential Biden Administration.

9:55 am to 10:10 am
BREAK
10:10 am to 11:20 am
What does this all mean for the future of Enterprise Shared Services?

"What's Next

Regina Perkins, Senior Principal, The Clearing, Moderator

Small Group discussions on "Future of Enterprise Shared Services"

 

11:20 am to 12:20 pm
Re-skilling Labor: From Low Value to High Value

"Sharing Quality Services" has important implications for the Federal workforce and for other President's Management Agenda initiatives, particularly the "Shifting from Low Value to High Value Work CAP goal initiative.  The panelists will share their perspectives on what this means for the Federal workforce.

Steve Goodrich, President and Chief Executive Officer, Organizational Excellence, Inc., Moderator

Gerard Badorrek, Chief Financial Officer and Executive Sponsor of RPA Community of Practice, General Services Administration (Confirmed)
Susan Fallon Brown, Vice President of Global Strategy and Business Development, Monster Government Solutions (Confirmed)
Adam Daulton, Chief, Defense Finance and Accounting Service, Human Resources, Regional Services Center (Confirmed)
Ronna Garrett, Director, Program Development, YRCI (Confirmed)
Amy Titus, Managing Director, Government and Public Service for Human Capital, Deloitte Consulting (Confirmed)
Jd Walter, PhD, Independent Consultant and Researcher (Confirmed)

12:20 pm to 12:30 pm
Closing Comments - What does this mean for you?

John Marshall, Founder and Chief Executive Officer, Shared Services Leadership Coalition
Dave Wennergren, Chief Executive Officer, ACT-IAC

Keynote

Emily W. Murphy
Emily W. Murphy
Administrator, U.S. General Services Administration
Earl Pinto
Earl Pinto
Deputy Associate Administrator
Maria Roat
Maria Roat
Deputy Federal Chief Information Officer, Office of the Chief Information Officer, Office of Management and Budget (OMB)
Bruce Mehlman
Bruce Mehlman
Founder, Mehlman Castagnetti Rosen and Thomas
Sonal Shah
Sonal Shah
Executive Director, Beeck Center for Social Impact + Innovation, Georgetown University
Mike Rigas
Michael J. Rigas
Acting Deputy Director for Management, Office of Management and Budget

Chairs

Government Co-Chairs:

Indu Garg, Human Capital Category Manager, HR Solutions, Office of Personnel Management 
Earl Pinto, Deputy Associate Administrator, Office of Shared Solutions and Performance Improvement, General Services Administration
Phil Wenger, Chief of Budget System Branch, Office of Management and Budget

Industry Co-Chairs:

Christopher Hegedus, Vice President and General Manager, General Dynamcis Information Technology (GDIT)
Stephanie Mango, Senior Vice President, CGI Federal

 

 

Sponsors

If you are interested in sponsoring the Shared Services Summit 2020, please contact Carol Miller, cmiller@actiac.org 

Platinum Sponsors

                   

Gold Sponsor 

                     

Silver Sponsor 

                

 

Exhibitor

         

Privacy Statement and Disclosure

ACT-IAC complies with the requirements of data protection laws and the Privacy Act regarding the collection of personal data from event attendees, how the data will be used and/or if it will be shared.  Please go to https://www.actiac.org/act-iac-privacy-statement for more details on how we comply.  By registering for this event, as has been the practice for years, event sponsors are provided a directory of attendees which they agree not to use for mass marketing purposes.  In addition, by visiting an exhibition booth, just as at past conferences your badge would have been scanned, your basic contact information will be provided to the exhibitor in case follow-up or additional information needs to be shared.