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Operations – Maintaining the Trusted Relationship for Program Success

Tuesday, May 5, 2020 - 9:00AM to
Wednesday, May 6, 2020 - 5:00PM EDT
Venue Address: 
Virtual On-Line
Tuesday, May 5, 2020 - 9:00AM to
Wednesday, May 6, 2020 - 5:00PM EDT
2020-05-05 09:00:00 2020-05-06 17:00:00 America/New_York Operations – Maintaining the Trusted Relationship for Program Success See more details at:–-maintaining-trusted-relationship-program-success-0 Virtual On-Line, , ,
Venue Address: 
Virtual On-Line

Event Details



Program Managers tend to focus on technical execution and overlook contract retention and growth:

  • PM is focused on execution, not contract growth
  • PM’s are typically Subject Matter Experts, but lack training in all aspects of contract and program management
  • Operations staff not trained to look for growth opportunities, they feel it is not their job
  • Lack awareness of broader company capabilities, missing opportunities for added services
  • View the marketing team as an obstacle to customer trust
  • Integration of Business Development efforts with PM and Operations team seldom occurs

Training to address Program/Contract execution and leverage this for contract retention and business growth:

  • Gain skills to execute across all phases of program and contract management
  • Understand why the fundamentals matter
  • Build a Program/Contract Management Plan for outstanding execution
  • Understand the importance of Stakeholder management
  • Build a communications plan to meet customer needs AND convey your value
  • Build an approach to manage risks and issues proactively
  • Understand the role of Quality Management in Program Execution and Customer satisfaction
  • Leverage excellence in Program Management delivery for contract retention
  • Build a continuous improvement approach focused on customer needs and a customer centric approach
  • Learn how a customer first/customer centric approach can yield organic growth 
  • Integrate your contract/program operations and BD efforts to yield maximum returns
  • Increased contract retention and recompete wins
  • Increases in organic growth
  • Satisfied customers and referenceable past performance 
  • For Federal Contractors, stellar CPAR ratings