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On Ramp to CX at the Customer Experience COI Virtual Lunch and Learn

Thursday, October 22, 2020 - 12PM-1:30PM EDT
Venue Address: 
VIRTUAL MEETING
Thursday, October 22, 2020 - 12PM-1:30PM EDT
2020-10-22 12:00:00 2020-10-22 13:30:00 America/New_York On Ramp to CX at the Customer Experience COI Virtual Lunch and Learn See more details at: https://www.actiac.org/events/act-iac-customer-experience-coi-ramp-2020 VIRTUAL MEETING, , ,
Venue Address: 
VIRTUAL MEETING

Event Details

Overview

Join the ACT-IAC Customer Experience COI for another "On Ramp to CX" program. The COI is excited to launch a new program year joined by newly appointed leadership.

At this virtual meeting, the COI leadership will provide updates to the members on plans and to get your input. 

Learn more about:

  • CX COI Year of Events – hear from COI leaders about activities planned for members
  • Retrospectives and Looking Forward with CX – a panel discussion on what has happened in the past, what is coming up in CX, and what they’d like to see looking forward. How might the COI support the CAP goals in the coming year?
  • Hear from new GSA Chief Customer Officer

 

Invited Speakers and Presenters
Amira Boland, Lead, Federal Chief Customer Experience, Office of Management and Budget
Edward Hartwig, Deputy Administrator, USDS.gov
Jennifer Hill, Management and Program Analyst, Bureau of the Fiscal Service
Crystal Philcox, Assistant Commissioner, General Services Administration Federal Acquisition Service
Ed Walters, Chief Customer Officer, General Services Administration
Brian Whittaker,  Director of Design and Development, Consumer Financial Protection Bureau

Additional information about topic and speakers to come.