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On Ramp to CX (NEW DATE)

Tuesday, January 28, 2020 - 8AM-12PM EST
Venue Address: 
USDA Headquarters - Whitten Building
1400 Jefferson Drive SW Press Room 107-A
Washington , DC
Tuesday, January 28, 2020 - 8AM-12PM EST
2020-01-28 08:00:00 2020-01-28 12:00:00 America/New_York On Ramp to CX (NEW DATE) See more details at: https://www.actiac.org/events/act-iac-customer-experience-coi-cx-ramp-january-2020 USDA Headquarters - Whitten Building, 1400 Jefferson Drive SW, Washington, DC
Venue Address: 
USDA Headquarters - Whitten Building
1400 Jefferson Drive SW Press Room 107-A
Washington , DC

Event Details

Overview

The ACT-IAC Customer Experience (CX) COI will be hosting a CX workshop on January 28, 2020, at USDA.

At the speakers' request, this program is "off the record" and closed to Press.

Description
This interactive workshop will be focused on  providing participants with a practical understanding of CX, its benefits, and how to establish a CX program within your organizations. 

The session will introduce those who are newly interested, engaged, or assigned to CX work to come hear experts clarify commonly asked questions and information.

Though it’s an on-ramp, please consider it a wide invitation for all those who are part of the growing CX community to refresh on the terms, governance, and expert insights on this topic.

The CX COI takes these opportunities to gather the community, and we are excited to see you there!

Venue
USDA Headquarters - Whitten Building
1400 Jefferson Dr SW, Washington, DC 20024
Main Entrance --- (Off of the National Mall)

Parking is limited. We recommend using the Metro system—Smithsonian – Jefferson Street Exit

Agenda

  • Welcome
  • USDA Customer Experience Center of Excellence
  • Customer Experience 101
  • CX Governance
  • Panel: Why is CX Important in Government
  • How to Establish and Mature a CX Program
  • Wrap Up 

 

Details on agenda and speakers to follow as government speakers are confirmed.