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Customer Experience: How to Embed Customer Experience (CX) Strategy and Design Thinking into Mission Areas to Ensure that Agile and HCD Methods are Effectively Used to Improve Overall CX

Customer Experience: How to Embed Customer Experience (CX) Strategy and Design Thinking into Mission Areas to Ensure that Agile and HCD Methods are Effectively Used to Improve Overall CX

Monday, October 21, 2019 - 10:15am to 11:45am
TechKnow Showcase

Mission Modernization TechKnow Hub: Customer Experience
How might we improve the customer experience w/ FedRAMP (Agency, CSP’s)? How are we missing the needs of our customers?

 

Speakers: 

Ashley Mahan – FedRAMP Director (Acting), General Services Administration