Customer Experience (CX) Playbook Project
Assess the customer experience and customer service playbooks and create a government version that captures the state of customer experience and aligns with the Digital Services Playbook. It will address top plays needed to improve the experience the public has with government and give the incoming Administration a baseline by which to establish goals and specific targets. It will also establish a common vocabulary for the incoming appointees when they begin exploring CX.
Project Lead(s)
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Group Project Deliverables
Deliverable Name | Deliveable Type | Expected/Actual Deliverable Completion |
---|---|---|
CX Playbook | White Paper | July 2018 |