Customer Experience Community of Interest
The Customer Experience COI strives to change the culture in government and industry to understand what is needed to be customer-centric. This includes all aspects of supporting the citizen journey, from understanding customer expectations through training and educating leaders to understand the importance of being customer-centric. This COI focuses on culture, training & professional development, innovation, agency support, and tools & practices to break down barriers to improving the overall customer experience. Current projects and activities within the Customer Experience COI include:
ACT-IAC Members-Only Content
Participation in a Community of Interest is limited to ACT-IAC members only. If you are an ACT-IAC member please log in above with your member account. For information on becoming a member or go to the Join ACT-IAC page. If you require additional help, contact April Davis at ADavis@actiac.org or call (703) 208-4800.