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ACT-IAC: Where government and industry leaders collaborate.

Customer Experience Community of Interest


The Customer Experience COI strives to change the culture in government and industry to understand what is needed to be customer-centric. This includes all aspects of supporting the citizen journey, from understanding customer expectations through training and educating leaders to understand the importance of being customer-centric. This COI focuses on culture, training & professional development, innovation, agency support, and tools & practices to break down barriers to improving the overall customer experience.  Current projects and activities within the Customer Experience COI include: