Charlotte S. Lee
Chief Executive Officer
Charlotte Lee is an award winning Founder and CEO of Kastling Group, a consulting company that specializes in IT modernization with human centered design (HCD). She consults as SME on HCD to government agencies undergoing CX transformations, such as the House of Representatives, DoD, VA, PBGC, and DHS. Ms.Lee currently serves as the Industry Vice-Chair for the ACT-IAC’s CX COI and was awarded the Rookie of the Year award in 2018 for her contributions to advancing CX in Government. Most recently in 2019, she founded the Council for Ethical Modernization, which aims to democratize ethical use of technology. She received her B.A. in Foreign Affairs, from UVA.